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Safety management system (SMS) for ops staff

1.

Safety
Management
System
Revision 06
Oct 2019

2.

What is Safety?
There is no such thing
as absolute safety
Risks are inevitable
in any human activity
but:
We can
manage risks!

What is SMS?
SAFETY IS
TO MANAGE SAFETY
the state, in which risk of harm is
maintained at an acceptable level
means
to manage risks
SYSTEM is an
organizational structure,
responsibilities, policy and
procedures
SMS is a system
approach
to manage safety

4.

Why we need SMS?
To identify hazards
To take risk control actions
To continuously monitor safety
performance level
Ultimate goalto prevent
negative events

5.

Why we need SMS
First
Second
Third
Error is a contributing factor
to the majority of negative events
Even a highly qualified
staff makes errors
Error could be the
result, not the
cause…
Error is a normal component of any system
where a human being & equipment interact.
It’s important to understand why errors happen!

6.

Why we need SMS?
SMS
is aimed to identify and eliminate
the organizational deficiencies:
To prevent errors
which could affect safety
To mitigate adverse consequences
of those errors which will likely to occur

7.

Who is responsible for SMS?
PRESIDENT
Establishes SMS & allocates resources
Senior Management
implementation of SMS processes
Corporate Safety
Compliance department
coordinates SMS within
the company
Line Management &
ALL STAFF
identify hazards,
report safety concerns,
mitigate risks

8.

4 SMS Elements
Policy
Management is
committed to support
safety
Assurance
Actions effectiveness
is monitored
Promotion
Culture and awareness
are promoted
Risk Management
• Hazards are identified
• Risks are assessed
• Actions are taken

9.

AIR ASTANA SAFETY POLICY
Management’s commitment:
Air Astana management is committed to the effective proactive risk management
Shared responsibility:
All employees are responsible for hazards
identification, hazards reporting and risk management.
Just culture:
Non-punitive approach to voluntary reporting of hazards, errors
and events
Gross negligence and violations are unacceptable
Lessons to be learnt and information to be shared
Respect and protection of the right for confidentiality

10.

Safety Culture is…
We understand the hazards jeopardizing safety
We bear responsibility for our actions
We understand what is acceptable and unacceptable
behaviour
We share information and not afraid to report of
hazard and errors
We take lessons from mistakes

11.

Safety Culture
Acceptable
Behaviour
Undeliberate errors,
faults, lapses..
Unacceptable
Behaviour
Deliberate breach of
duties or inaction
resulted in procedural
non-compliance

12.

Risk Management
Hazard Identification
Risk Assessment and Analysis
Risk Mitigation

13.

Hazards
Hazard
is any object or condition which
has a potential:
• to cause or contribute to an
aircraft incident or accident
• to reduce duties performance
capabilities,
• to cause injury/death to people;
• to cause damage/loss to
equipment…

14.

Hazard!
Environment
(birds, runway conditions, bad weather,
turbulence, low visibility …)

15.

Hazard!
Aircraft operating
(loss of control, level bust,
runway excursion…)

16.

Hazard!
Winter operations
(incorrect de-icing treatment, fluids
quality, low temperature, RWY and TWY
condition …)

17.

Hazard!
Human factor
(fatigue, awareness/knowledge/
communication, teamwork, deviation
from SOPs)

18.

Hazard!
Passengers Behaviour
(unruly behaviour, smoking onboard,
physical abuse, unauthorized access to
aircraft…)

19.

Hazard!
Ground handling of aircraft
(FOD, aircraft damage, GSE movement,
securing nets, marshalling …)

20.

Hazard!
Weight and balance and DG
(errors, lapses, wrong operational weights,
incorrect packing, misdeclared DG, damage or
leakage of shipments …)

21.

Hazard!
Maintenance Activities and Tools
(Poor maintenance release, poor communications,
language barriers, miscalabrated tools, Incorrect
use of tools for the task, poor tool traceability or
registration)

22.

Hazard!
Facilities
(poor lighting,
noisy work environment,
Inadequate infrastructure)

23.

Risk Management
RISK is the chance of something negative
happening if control over a hazard is lost.
Possible
consequences
Negative event
Hazard
Serious injury of a
colleague
Loading equipment is
explored with procedural
non-compliance
People/equipment on
territory of aircraft
handling (loading,
fuelling etc.
Were ALL the actions taken to reduce the risk?
Were ALL the actions taken to avoid re-occurrence?

24.

Hazards/Occurrences Reporting
What to report?
Any information, if you believe, than can affect
safety
Who reports?
Anyone from you!
How to report?
via IQSMS https://iqsms.airastana.com/
When to report?
Paper or E-form of Safety Report (available
After flight
on Intranet)
Regular email to
During/after shift
[email protected]
Any time 24/7

25.

Safety Reporting
4 Safety Reporting Systems
Mandatory
Voluntary
Confidential
Anonymous

26.

Mandatory Safety Reports (MOR)
Accidents
Safety Reporting
Serious
incidents
a person is fatally or seriously injured
the aircraft sustains damage or structural failure
the aircraft is missing or is completely inaccessible
An incident involving circumstances indicating that there
was a high probability of an accident
Incidents
Other aviation events
An event which
affects or could affect the safety of operation
Any events that could result in incident

27.

Safety Reporting
Voluntary Safety Reports
Hazards (tech/org
deficiencies) which
can affect safety, incl.
yours
Anything that can
improve safety – your
suggestions
Anything that can
give lessons to your
colleagues – incl.
mistakes

28.

Safety Reporting
Confidential Safety Reports
Only Manager Safety Reports
and Senior Vice President
Safety Compliance receive and
handle Confidential report
The Company guarantees the
protection of the right for
confidentiality within legal
frames
Manager Safety Reports can
call/invite the reporter with the
only purpose to clarify the
information

29.

Confidential Safety Reports
Safety Reporting
Via IQSMS
Use your KC login and password to enter http://iqsms.airastana.com
Select “Reporting Module” - “Enter Report” – “Confidential Safety Report”
Email
On http://www.intranet.airastana.com/ main page
enter “Quick Links”:
(1) Select “Safety Report Form” - “Confidential Safety
Report E-Form”, and upon completing the form,
push “Submit by email” in the upper right corner,
or
(2) Select “Safety Report Form” - “Confidential Safety
Report ”, download , fill in the form and email to
[email protected]
Mail
Mail the Confidential Safety Report directly
to Senior Vice President Corporate Safety
Compliance (or any manager you trust )

30.

Safety Reporting
Anonymous Safety Reports
You can not identify name, flight
number etc.
Effect from the taken actions can
be lower then expected as no
possible to get more detailed
information during investigation
Confidential report is more
effective than anonymous

31.

Safety Reporting
How to report hazard/occurrence?
1. Safety Report via IQSMS
Website
Mobile App
2. Paper and electronic form (e-form)

32.

Safety Reporting
1. Safety Report via IQSMS
Safety Report via IQSMS web-system
https://iqsms.airastana.com, or
quick link is available on KC intranet

33.

Safety Reporting
1. Safety Report via IQSMS
KC – Air Astana staff
Log in with your
Press
login/password “Start New Report” KCX – Fly Arystan staff
Choose type of report
required

34.

Safety Reporting
1. Safety Report via IQSMS
Fill the fields with available information
and press “Save and submit”
Choose the report you want to
submit
Feedback within 30 working days

35.

Safety Reporting
1. IQSMS mobile app
IQSMS Reporting
Reports can be filled out offline (for example, during a flight) and sent later as
soon as you got Internet connection.
During the preparation of the report pictures can be attached directly from the
device. This will avoid losing time for downloading pictures to your computer or
scanning documents.
Saves the reporter time: there is no need to go to the office. The application is
installed on almost any personal device.

36.

Safety Reporting
1. IQSMS mobile app
Reporting process is the same as for
reporting via computer.
You need to choose the type of report (for
example, Air Safety Report, Ground Safety
Report, etc.), fill in all the required fields.
Mandatory fields are marked with a black
triangle ( ).
Important! In order to receive feedback, be sure to include your corporate
e-mail address.

37.

1. IQSMS mobile app
Safety Reporting
This app is available for tablets and smartphones on Google Play (for
Android 6.0 or higher) and Apps Store (for iOS 7.1 or higher).
To install mobile application please scan appropriate QR code below or
follow the links
https://play.google.com/store/apps/
details?id=net.asqs.iqsmsreporting
https://itunes.apple.com/us/app/iqsmsreporting-3/id1263944254?mt=8

38.

1. IQSMS mobile app
Safety Reporting
Access to IQSMS mobile app (IT Security requirements)
To set up your personal credentials, follow the
steps that are outlined below:
Log into the IQSMS online system
http://iqsms.airastana.com/ using your
normal
credentials,
and
press
at
“Generate Offline Credentials”
A warning message will appear.
Press “OK”.
Note: Every time you use this function, you will
overwrite your current offline credentials. This
means that any time you use this function, the
system will generate a new password for your
offline credentials and your previous offline
credentials will become invalid.

39.

1. IQSMS mobile app
Safety Reporting
Access to IQSMS mobile app (IT Security requirements)
Further you will find info (as below) for
entering into IQSMS mobile application.
Go to mobile application "IQSMS"
and enter your new Credentials.
Note . You need to log in only once. During later
use the application will open automatically if you
do not use "Sign out" when you exit.

40.

2. Paper form and e-form
Safety Reporting
All Safety Reports forms
can be found on KC intranet

41.

Safety Reporting
2. Paper form
Fill the printed form, scan it and send on
[email protected], or
[email protected]

42.

2. E-form
Safety Reporting
E-forms can be filled on computer
and submitted by email
Fill the fields highlighted yellow (or blue) and press on
“Submit by email” or submit by email as attached file

43.

How to fill all types of reports?
Safety Reporting
Fill in appropriate columns with
all available information
Write clearly in English,
Russian or Kazakh
Enclosed related
documents/photos are welcome
More detailed information is
appreciated

44.

Why to Report…
Safety Reporting
1
Fatal Accident
3
10
30
600
By reporting hazards
you can prevent
serious negative events
Serious incidents
Incidents
Significant events
Hazards
(as prerequisites )
ICAO: as minimum 600 hazards
with no actions taken could be
prerequisites to one fatal accident,
as minimum.