LDI Plus Presentation EN

1.

Zora Satzke, EMEA Services BDM, Think Services
2021 Lenovo Internal. All rights reserved.

The IT device
management dilemma
With enough devices deployed, common PC
failures – even if they occur on only a small
percentage of devices – become a drag on
employee productivity, uptime, and IT resources.
EMPLOYEES
IT
Crashes/hangs/blue
screens of death
Application and
system issues
Hardware failures
Fleet complexity
Data overload
Few at-scale efficiencies
to troubleshoot and
resolve issues
50%
of IT professionals report their
teams lack the resources to
identify problems and deliver
satisfactory solutions
(TechAisle/Lenovo, September 2019)
77%
of IT staff time is dedicated
to maintenance and support
(TechAisle/Lenovo, September 2019)
93%
of IT leaders say investing in IT
automation gets teams focused on
more strategic tasks
(Logic Monitor July 2020)
2021 Lenovo Internal. All rights reserved.
2

3.

Improving employees’
experience is a strategic
part of customers’ digital
transformation
65%
BY 2023…
60% of digital business will
require operations to report
on user’s digital experience
of IT professionals report that the Digital
Customer Experience has become more
important to their organizations due to COVID-19
UP FROM
15%
IN 20191
30% of large enterprises will exclusively be
using AI and DEM technologies to monitor
the non-legacy segments of their IT fleets
2021 Lenovo Internal. All rights reserved.
(Digital 2020 Report, Hootsuite, July 2020)
UP FROM
2%
IN 20181
1. Market Guide for Digital Experience Monitoring, Gartner, Sept 2019
3

4.

Finding the right
Digital Experience Monitoring tool
Digital Experience Monitoring (DEM)
solutions allow companies to address the
questions that increase employee
productivity and satisfaction while
optimizing helpdesk costs.
Why is a user experiencing a
slow computer?
What’s driving systemic or
isolated issues across fleets?
Has the latest OS patch
impacted performance?
2021 Lenovo Internal. All rights reserved.
94%
of IT decision-makers surveyed agree that
the quality of digital interactions (between
people, business processes, and
technologies) has a direct impact
on workforce productivity.
(IDG Resource Services 2017)
4

5.

For organizations requiring swift resolutions and a deeper level
of insight into PC health and impacts to employee productivity,
Lenovo Device Intelligence Plus delivers comprehensive
device insights, alerts, reports, fleet health, Digital User
Experience (UX) scoring, and more.
2021 Lenovo Internal. All rights reserved.

6.

Core features of Lenovo Device Intelligence Plus
Monitor &
Assess
2021 Lenovo Internal. All rights reserved.
Analyze &
Resolve
Predict &
Prevent
Optimize &
Improve
6

7.

What are “proactive” and “predictive” device analytics?
Proactive device analytics
When a system finds and diagnoses issues that have already
occurred.
Predictive device analytics
When a system finds and diagnoses issues before they start.
In both cases, these technologies notify the customer
and recommend specific remedies.
Proactive and predictive analytics help enterprises
resolve device issues faster for their employees –
improving overall digital and CX experience by
increasing uptime and productivity.
2021 Lenovo Internal. All rights reserved.

8.

Types of issues
mitigated with
Lenovo’s
advanced AI
predictive
analytics
Hardware issues
(HDD, SSD, batteries)
Applications that cause
performance degradation
Blue screens of death
System slowdowns
LENOVO DEVICE INTELLIGENCE PLUS
IN ACTION:
85% accuracy rate
for predicting the most common blue
screens of death prior to failure1
2021 Lenovo Internal. All rights reserved.
>90% accuracy rate
at pinpointing applications (current and
anticipated) causing performance
degradation2
1. As evidenced by Lenovo’s internal testing and evaluated in a customer proof of concept.
2. Sample set based on 400,000 datapoints collected from 5000 laptops

9.

How AI powers Lenovo Device Intelligence predictive analytics
Lenovo uses a blend of AI (artificial intelligence) methods to execute its predictive analytics capabilities.
Both machine-learned data modeling and deep learning are advanced subsets of AI designed to:
Look for and analyze
key indicators, patterns,
and anomalies
Improve, over time, in their
ability to automatically
carry out tasks
…Equipping IT with the information they need to address issues
quickly and maintain the overall health of their PC fleets.
2021 Lenovo Internal. All rights reserved.

10.

Organizations using
predictive analytics see a...
10-40%
Reduction in IT maintenance costs
(McKinsey, August 2017)
30-50%
Reduction in total device downtime
(McKinsey, August 2017)
2021 Lenovo Internal. All rights reserved.

11.

Types
of AI
Artificial intelligence
Any technique that
enables computers
to mimic human
intelligence, using
logic, if-then rules,
decision trees, and
machine learning
(including deep
learning)
2021 Lenovo Internal. All rights reserved.
Machine learning
A subset of AI that
includes abstruse
statistical techniques
that enable machines
to improve at tasks
with experience.
The category includes
deep learning
Deep learning
The subset of machine
learning composed of
algorithms that permit
software to train itself
to perform tasks like
speech and image
recognition, by exposing
multilayered neural
networks to vast
amounts of data.

12.

FEATURE SPOTLIGHT
Lenovo Device Intelligence Plus portal
PC health scores for
fleets and individual
devices
Recommended
remediations
Top crash types and
frequency by device type
Apps affecting system
performance
Storage capacity usage
Battery warranty status,
capacity levels, cycle
counts
Windows device manager
errors
2021 Lenovo Internal. All rights reserved.
Real-time sensor monitoring of
thousands of datapoints
Digital UX scoring to quantify
end-user experience
Hardware/software asset
utilization tracking
Persona segmentation
User surveys, sentiment scoring
Security assessments with risk
scoring
Deep root cause and correlation
analysis pathing
Real-time, extensive application
analytics
Options to automate and massheal fixes
Multitude of robust & streamlined
dashboards
Asset optimization analytics
Sector benchmarking

13.

Core components of
Lenovo Device Intelligence Plus
Lenovo Device Intelligence Plus is
purchased as a software subscription
per device per year and is enabled
with the following components:
Cloud/SaaS-based
Platform & AI Engine
On-Device Agent
Web Console
2021 Lenovo Internal. All rights reserved.
Secure API
Feeds

14.

Built on a multi-layered security stack
with strict data privacy policies
Lenovo Device Intelligence Plus follows industry best practices and stringent policies when it
comes to protecting customers’ sensitive data:
2021 Lenovo Internal. All rights reserved.
Individual tenants so
each customer’s data is
partitioned and completely
separate
Web-app firewall providing
IP/domain whitelisting,
attack monitoring, and
intrusion detection
Strict user access policies
Secure, encrypted APIs
Personally Identifiable
Information (PII) data is
never collected
Hosted multi-region tenants
ensure compliance with regional
data privacy requirements

15.

Lenovo Device Intelligence Plus – how to start…
1. Please, take the following training (training is LENOVO INTERNAL)
Sales Training Course
(SSSW065)
https://grow.lenovo.com/Saba/Web_spf/NA1PRD0131/common/ledetail/SSS
W065
2. You can share following information with the business partner/customer (EXTERNAL)
https://author.lenovo.com/linkshare.html?sh=171b70e7_048c_4658_94
b7_44e0a6c69c0c.pe_s9QkUgD-leOGw-wJTaaytfJ4k9VeI_hpLXj9SdXI
LDI Plus Flyer (digital)
Knowledge base link (including
https://support.lenovo.com/sk/en/solutions/ht511773
LDI Plus Training Videos)
3. Download sales presentation and familiarize with the content (LENOVO INTERNAL)
Sales Presentation
https://author.lenovo.com/linkshare.html?sh=f598f1b6_8d9e_482f_a6dc_f0f5
5eab969f.7FPQG4d6vhP4ZoQ-XOlnDRPoc5kSzEFsCwJy30NTh78
How to Demo LDI Plus Script
https://author.lenovo.com/linkshare.html?sh=cdf05dbf_b629_4094_91d7_053
553dcbe8f.XH3U1qStBG4babYQi8ztBXv3_XZOKBA44rxB9jdP_gs
2021 Lenovo Internal. All rights reserved.

16.

Lenovo Device Intelligence Plus availability and pricing
Availability
Pricing
Purchase routes
North America, and select
countries in EMEA and
Asia Pacific – in total 100+
countries*
Starting list price for (1) year
subscription/device with
volume tiered pricing available:
Direct from Lenovo or through
channel partner distribution*
$51.00 (List price) for Lenovo
Device Intelligence Plus;
Channel price = $39.00
LDI - $33.00 (List); $25.00
(channel)
2021 Lenovo Internal. All rights reserved.
*Only available in select countries. For the most up-to-date list, please ask Services Support.

17.

Get the tools to diagnose, prevent, and remediate
common PC health and performance problems at
scale, improving employee uptime and productivity.
www.lenovo.com/device-intelligence
2021 Lenovo Internal. All rights reserved.

18.

19.

Support Assist
PC OEMs
TechPulse Analytics w/ Support Assistant
Lenovo Device Intelligence
PROACTIVE issue detection, device
insights & alerts
YES – via Basic, ProSupport & ProSupport Plus
Support Interface via SupportAssist (SA) & Tech Direct
YES – DaaS only deals
Standard, Enhanced & Premium plans
YES
BASIC PREDICTIVE ANALYTICS
(HW only - HDD,SSD, Battery)
YES – via ProSupport Plus only (SupportAssist &
TechDirect for IT)
Only via Tech Pulse Enhanced & Premium Plans on DaaS
YES
ADVANCED PREDICTIVE ANALYTICS (HW
& SW)
NO
NO
Yes – BSODs, Issues causing Performance Degradation
(more – roadmap)
HEALTH SCORING
NO
YES - Device
YES – fleet & device
PROACTIVE ALERTS
YES
YES
YES
MULTI-OEM
NO
YES: PCs + mobile
YES – PCs only
PLATFORM SUPPORT
Wintel + AMD
Proactive: WIN/Android/Mac/iOS/ HP Chrome
Predictive: WIN/Android//Mac OS
Wintel + AMD
Future platforms (roadmap)
Plug-in capability to MS & other DEM providers (roadmap)
ADDITIONAL FEATURES
Security compliance monitoring
Full app and endpoint mgmt. service
Managed services (Enhanced & Premium)
BUILT-IN ISSUE REMEDIATIONS
NO
NO
YES
AUTOMATED CASE CREATION
YES
YES
YES
AUTOMATED HW PARTS REPLACEMENT
YES
YES
YES - Roadmap
3RD PARTY APPLICATION INTEGRATIONS
YES
YES
YES - Roadmap
HOW IT’S SOLD
(device or license based)
Tech Pulse: Blended in with broader DaaS subscription
pkgs all with a combo of automated system mgmt and HP
Service Expert managed services
Separate SaaS subscription license per device
Charged per device with ProSupport Plus warranty
service
NOTE: SupportAssistant: free with Tech Pulse
General health monitoring, HW, driver scans
Manual troubleshooting guides
ROUTES
Direct
Channel Partners
Direct
Channel Partners
Direct
Channel
SOLUTION ENABLEMENT
Unclear, but announced direction to move all services
to SaaS
Cloud/SaaS
On Premises - unclear
Hybrid - unclear
Cloud/SaaS
On-Premises (roadmap)
Hybrid (roadmap)
GLOBAL AVAILABILITY
Global
~ 20 countries across NA, EMEA, AP
~ 45 countries across NA, EMEA, AP (more with
roadmap)
2021 Lenovo Internal. All rights reserved.
23

20.

Digital Employee
Experience Mgmt
DEM Providers
Systrack
Digital Employee
Experience Mgmt
Digital Employee Experience Mgmt
Endpoint Manager
Lenovo Device
Intelligence
PROACTIVE Issue
detection, device insights
& alerts
YES - Extensive
YES - Extensive
YES - limited
YES – but primarily focused on
applications
YES – limited
(HDD/SSD/Memory)
Desktop & Endpoint
analytics
YES
BASIC PREDICTIVE
ANALYTICS (HW only)
NO
NO
NO
NO
NO
YES: HW
(Batt/HDD/SSD)
ADVANCED PREDICTIVE
ANALYTICS (HW & SW)
NO
NO
NO
NO
NO
Yes –
BSODs,Performance
Degradation,(more
roadmap)
HEALTH SCORING
YES – device & fleet
YES – device & fleet
YES – device & fleet
YES – device & fleet
YES – device & fleet
YES – device & fleet
PROACTIVE ALERTS
YES – IT admins & EUs
YES – IT admins
YES – IT admins
YES – IT admins
YES – IT admins
YES – IT mgr
MULTI-OEM
YES
YES
YES
YES
YES
YES – PCs only
PLATFORM SUPPORT
WIN, MAC OS
WIN, x86 Linux, Unix, MACOS.
Mobile:iOS, Android, Chrome
WIN, MAC OS, UNIX*,
iOS*, Android* (*select
data sets)
WIN
WIN
iOS, Android (limited)
WIN 10
Future platforms
(roadmap)
ADDITIONAL FEATURES
• End-user Experience Scoring
• Support for VDI environments
• Deployment planning of O365,
MS Teams, GSuite, Skype thru
Library Packs
• HW right-sizing
recommendations
• End-user Sentiment Scoring
• Support for VDI environments
• Deep root cause analysis
pathing
• Deep, real-time application
analysis
• HW right-sizing capabilities
Quantifies lost
productivity $s
• Evolving End-user communications &
scoring
• Deep SW Application analysis – roots in
APM
• Simple auto-remediations
• Industry Benchmarking
• Support for VDI environments
• UEM capabilities
• Combines SCCM &
InTune with DT Analytics
& Endpt Analytics
• Security Compliance
• Limited asset mgmt.
Plug-in capability to MS &
other DEM & solution
providers (roadmap)
BUILT-IN ISSUE
REMEDIATIONS
YES – Extensive
YES – Extensive
NO
YES – limited; focused mostly on
applications
TBD
YES
AUTOMATED CASE
CREATION
YES – with ServiceNow
YES – with ServiceNow
YES – with ServiceNow
YES – with ServiceNow
NO
YES
AUTOMATED HW PARTS
REPLACEMENT
NO
NO
NO
NO
NO
NO
3RD PARTY APPLICATION
INTEGRATIONS
YES
YES
YES
YES
YES
YES - Roadmap
2021 Lenovo Internal. All rights reserved.
24

21.

Digital Employee
Experience Mgmt
DEM Providers
SOLUTION ENABLEMENT
Cloud/SaaS
On-Premises
Hybrid
Systrack
Cloud/SaaS (80%)
On-Premises
Hybrid
Digital Employee
Experience Mgmt
Cloud/SaaS (95%)
On-Premises (5%)
Digital Employee Experience
Mgmt
Cloud/SaaS (85%)
On-Premises
Hybrid
Endpoint Manager
Cloud
On-Premises
Hybrid
Lenovo Device
Intelligence
HOW IT’S SOLD
(device or license based)
License-based per device
12 mos minimum
Analyze module is core
platform; other modules sold
separately
License-based per device
12 mos minimum
ROUTES
Direct
MSPs & SIs
GLOBAL AVAILABILITY
Global
Global
2021 Lenovo Internal. All rights reserved.
Direct
Channel
MSPs & System Integrators
License-based per device
12 mos minimum
Direct
MSPs (very few)
Claim Global but primarily in
EMEA, 0% AP
License-based per device
12 mos minimum
Direct
MSPs
Unclear
Included within M365
licenses per device
Direct
Via HW OEMs
Channel , MSPs & Sis
Global
Cloud/SaaS
On-Premises
(roadmap)
Hybrid (roadmap)
Separate SaaS
subscription license
per device
12 mos minimum
Direct
HW Channel, MSPs
~ 45 countries across
NA, EMEA, AP (more
with roadmap)
25

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