Proposal to Client

1. DXC exit Russia

DXC Technology
Proposal to Client name
© 2021 DXC Technology Company. All rights reserved.

2. Agenda

Topic
Speaker
Welcome and Teams Introduction
name
Introduction
name
DXC exit Russia Team Structure
Legal Entity and Services Portfolio
Technical Proposal
Service Management & Monitoring
General services handover strategy
High-level services handover per service
Volumes for services to be handed over
Commercial Proposal
Pricing approach
Wrap up / Next steps
name
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July 28, 2022
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3. Introduction

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July 28, 2022
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4. DXC exit Russia – Team Structure

...
….
Country Manager
Account Delivery Lead
[email protected]
[email protected]
…..
….
Solution Architect
ITO Delivery Lead
…[email protected]
…[email protected]
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July 28, 2022
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5. Legal Entity

Legal name:
JSC “Ent Services”
Locations presence:
• Moscow (own delivery + partners)
• St. Petersburg (own delivery
+partners)
• Saratov (own delivery +partners)
• Other 70+ cities available with
partner's support
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July 28, 2022
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6. Services Portfolio

Modern Workplace
Services
• Service Desk
Infrastructure Management
• Device management
• Infrastructure Management Services
(Customer DC, public cloud or our
partners DCs)
• Workplace
Management
• Network Management Services
• Infrastructure Security Services
• Database / Middleware
Management Services
Applications Management and Support, SW Development
• Commercial and Operational applications support
• Consulting / Availability Monitoring &
Performance / Capacity
Management Services
• Critical Manufacturing applications support
• Software Development
© 2021 DXC Technology Company. All rights reserved.
July 28, 2022
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7. Modern Workplace Services

Service Desk
Device Management
Workplace Management
First line support up to 24x7
Resolve incidents, problems
and service requests from endusers
Voice / email / chat
communication channels
Service Quality surveys
Remote management and
onsite operations across
desktop, mobile, virtual
desktop
IT Trainings and advisory
Spare parts mgmt. & Break &
Fix (custom specific applied)
Active Directory Management
Collaboration services like
Exchange & SharePoint
services
Imaging & Software Distribution
SCCM / Intune / other
Inventory Mgmt (HW & SW)
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July 28, 2022
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8. Infrastructure Management

Infrastructure Management Services (Customer DC, public cloud or our partners DCs)
Virtualization bases on VMware, HyperV, Proxmox, Kubernetes
Windows, Linux, appliances Management
Storage & Backup Management
Desktops Virtualization (Citrix)
Network Management Services
WAN Management
LAN Management
WLAN Management
Firewalls & Load balancers & Traffic Management
Infrastructure Security Services
Antivirus / Threat protection / Encryption
Database / Middleware Management Services
MSSQL / Postgres / MariaDB / Apache / NGINX / etc.
Availability Monitoring & Performance / Capacity Management
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July 28, 2022
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9. Application Management and Support

Commercial and Operational applications support
Critical Manufacturing applications support
Software Development
Web-based application development
Marketing applications development
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July 28, 2022
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10. Technical Proposal for Palfinger Russia

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11. Delivery Team Structure

ADM / SDM
Shared role for managing
services delivered to Palfinger,
quality control and relationship
Service
Management
DCS
DCS delivery team to cover server / storage /
databases / etc. management services
WPS
Shared Service Desk services and WPS delivery team for
workplace services management
NW
Legal
Finance
Network Services delivery team
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July 28, 2022
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12. Service Management

L2 & L3 (Russia)
3rd party & vendor support
(if available)
There is no
automatic
tickets
exchange
Palfinger Global
(SRA / PlatformX)
L1 (Service Desk)
(GLPI)
End-users
Ent-Services
Management
Palfinger Russia
DXC Service
Management
Tickets
based on
users’
country, not
on current
location
GLPI-auth
can be via
Palfinger
AD
3rd party
system
3rd party
system
© 2021 DXC Technology Company. All rights reserved.
End-users
L1 (Service Desk)
L2 & L3 (as now)
3rd party &
vendor support
July 28, 2022
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13. Monitoring & remote access

Monitoring & remote access
For infrastructure monitoring purposes we plan to implement open-source solution:
Monitoring features:
- Alerts notification to duty staff and customer staff.
- Reports on similar level with existing reporting provided by DXC
For remote access to managed infrastructure, we plan to implement S2S VPN
connection:
- for the purpose VPN-supporting equipment needs to used on Palfinger-Russia
side (DXC currently does not manage router & WAN levels). Ent Services is
able to provide the service in Russia.
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July 28, 2022
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14. Change Management Process

Palfinger is engaging two
partners for services delivery at
the same infrastructure.
Palfinger is the owner of all
hardware and software assets.
Then all changes on the
infrastructure should be agreed
and synchronized as they can
affect other service provider in
some extend.
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July 28, 2022
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15. General services handover strategy

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16. Volumes for services to service

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17. Commercial Proposal

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18. Pricing Approach

Pricing approach we plan to stay as in current global contract:
Price Unit * Quantity = SERVICE PRICE
with the following adjustment:
- price to be converted from EUR into RUB
- pre-payment / post-payment ??? days {we do not know current payment terms}
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July 28, 2022
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19.

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20.

Backup slides
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21. High-level services handover per service

Services Group
Server Management
Service
Server physical WIN Operation
Server virtual LX Operation
Server virtual WIN Operation
VMWare ESX Host
Scope
In-scope
In-scope
In-scope
In-scope
Volume & SLA
Bronze: 10 + Silver: 1
Bronze: 1
Bronze: 3 + Silver: 22
Platinum: 2 + Silver: 5
High-level handover plan:
DXC:
- DXC-owned tools to be removed
- documentation / instructions / manuals / etc., current and passed incidents / problems / changes / etc. history to be
provided to Ent Services
- all reports for the service from contract start to be provided to Ent Services
- in-flight projects activities to be handed over to Ent Services
- credentials provided to Ent Services for server instances or for admin groups + vCenter credentials
Ent Services:
- remote access configuration
- install new tools for services delivery
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July 28, 2022
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