Customer’s satisfaction survey

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Confidential document
2023 Customer’s Satisfaction Survey
Name :
Location :
Hello; We have a Favor to ask of you:
This investigation is initiated by JVM KR and is for customers in overseas only. The purpose is to
Increase customer satisfaction in regard to product quality.
Your opinions and comments can improve customer satisfaction and quality.
Therefore we hope that you will answer this survey please. We will apply the analyzed data of this
Investigation to our management policy. We hope that we can have this sheet by January 12th.
Thank you very much.
※ Please let us know your opinion for each item.
Very unsatisfied
Strongly Disagree
Unsatisfied
Disagree
Neutral
Satisfied
Agree
Very satisfied
Strongly Agree
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2
3
4
5
1. Are you satisfied with the Products quality that we are providing ?
APS
VIZEN
OTHER
Comment:
2. Are you satisfied with the Packing Papers quality that we are providing?
Packing Paper
Ribbon
Comment:
3. Quality improvement level compare to last year?( )
Comment:
4. Are you satisfied with our product design (Color, Styling, Level of in the market) that
we are providing ?( )
Comment:
5. Are you satisfied with JVM's S / W support service (ATDPS-PRO, Oncube, Intipharm, Vizen? ( )
Comment:
6. Are you satisfied with the Manual quality ?
Service manual
User manual
Comment:
7. How much do you trust in our quality improvement plan when you are suffering problems?( )
Comment:
8. Is ECN properly notified to your company? Is content of ECN proper?( )
Comment:
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Confidential document
9. Are you satisfied with the spare parts quality that we are providing?( )
Comment:
10. Do you think that we take your requests with a positive attitude?( )
Comment:
11. How satisfied are you regarding the delivery of our products ?
Machine
Spare Part
Paper & Ribbon
Comment:
12. What kind of products do you want JVM to develop in future? (
)
Comment:
13. Please evaluate below products according to their characteristics.
Model
(Worst) 1-2-3-4-5 (Best)
APS
VIZEN
WIZER
Intipharm
CA-40
Others
Division
Customer
response
Function
Quality
Design
Price
Packing
Convenie
nce
14. Are you satisfied with LMS (License Management System) with Manual Viewer?
Comment:
15. If we were to redevelop the EC10 (Tablet cutting machine) at our company,
what ideas or aspects should be improved?
Comment:
16. When your company makes software development requests or inquiries to our company,
are they well-reflected?
Comment:
17. Do you have any feedback you would like to convey to each department of our company?
(e.g., gratitude, encouragement, complaints, requests, others)
Comment:
Lastly, please elaborate on the features of competitors' products, or products that competitors
have, that you think should be applied or added to JVM products and portfolios.
(Software & Hardware)
Thank you very much for replying to this survey. We promise that your opinions will be applied
to our management policy.
We pray for an eternal prosperous development of your company.
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