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Food and beverage overview
1. FOOD AND BEVERAGE OVERVIEW
HOTEL MANAGEMENTFOOD AND BEVERAGE
OVERVIEW
2. FOOD AND BEVERAGE OUTLETS FULL SERVICE HOTEL
ALL DAY DININGNATIONAL CUISINE
FINE DINING
BARs (LOBBY, POOL, JUICE)
LOUNGEs
ROOM SERVICE
MINIBARS
BANQUET ROOMs
BBQs
3. FOOD AND BEVERAGE Hotel Specifics
FOOD AND BEVERAGEHOTEL SPECIFICS
FOREIGN GUESTS
VEGETARIANS
CHILDREN
BUSINESSMEN
4. FOOD AND BEVERAGE Types of Service
FOOD AND BEVERAGETYPES OF SERVICE
A LA CARTE
BUFFET
SET MENU
5. FOOD AND BEVERAGE Room Service
FOOD AND BEVERAGEROOM SERVICE
6. FOOD AND BEVERAGE Breakfast
FOOD AND BEVERAGEBREAKFAST
CONTINENTAL
AMERICAN
ENGLISH
BUFFET
7. FOOD AND BEVERAGE Minibars
FOOD AND BEVERAGEMINIBARS
8. FOOD AND BEVERAGE Organizational Chart
FOOD AND BEVERAGEORGANIZATIONAL CHART
F&B DIRECTOR
EXECUTIVE CHEF
SOUS CHEF
PASTRY CHEF
BANQUET CHEF
ASSISTANT F&B DIRECTOR
CHIEF
STEWARD
STEWARDS
BANQUET
MANAGER
ROOM SERVICE
MANAGER
BAR/BEVERAGE
MANAGER
RESTAURANT
MANAGER
BANQUET
CAPTAIN
ROOM SERVICE
CAPTAIN
BAR TENDER
RESTAURNT
SUPERVISOR
WAITERS
ORDER TAKER
WAITERS
WAITERS
HOSTESS
WAITERS
9. FOOD AND BEVERAGE SERVICE
HOTEL MANAGEMENTFOOD AND BEVERAGE
SERVICE
10. FOOD AND BEVERAGE CYCLE
PurchasingCleaning after
consumption
Storing
Consuming
Issuing
Serving
Cooking and
preparing
Prepare for
service
11. FOOD AND BEVERAGE Preparing for Service
FOOD AND BEVERAGEPREPARING FOR SERVICE
FURNITURE ARRANGEMENT
SET THE TABLE FABRICS
DECORATIONS ARRANGEMENT
PUT THE PLATES
PUT THE CUTLERY
GLASSWARE ARRANGEMEMT
12. FOOD AND BEVERAGE Guest Cycle
FOOD AND BEVERAGEGUEST CYCLE
1.
TABLE RESERVATION
5.
TAKING ORDER
2.
GREETING THE GUEST
6.
TABLE SERVICE
3.
SEATING THEGUEST
7.
FINAL BILLING
4.
RECOMMENDATIONS
8.
FAREWELL
13. FOOD AND BEVERAGE Guest Cycle – Table Reservation
FOOD AND BEVERAGEGUEST CYCLE – TABLE RESERVATION
14. FOOD AND BEVERAGE - Guest Cycle Greeting, Seating, Recommendations
FOOD AND BEVERAGE - GUEST CYCLEGREETING, SEATING, RECOMMENDATIONS
15. FOOD AND BEVERAGE Guest Cycle – Taking Order
FOOD AND BEVERAGEGUEST CYCLE – TAKING ORDER
LISTEN AND CLARIFY
MAKE A NOTE
REPEAT AN ORDER
NOTIFY ON COOKING
TIME
THANK THE GUEST
OPEN GUEST FOLIO
16. FOOD AND BEVERAGE Guest Cycle – Table Service
FOOD AND BEVERAGEGUEST CYCLE – TABLE SERVICE
17. FOOD AND BEVERAGE Guest Cycle – Final Billing
FOOD AND BEVERAGEGUEST CYCLE – FINAL BILLING
18. FOOD AND BEVERAGE Room Service
FOOD AND BEVERAGEROOM SERVICE
TAKING ORDER
FOOD DELIVERY
ENTERING THE ROOM
GREETING
GUEST SERVICE
BILLING
FAREWELL
LEAVING THE ROOM