Managing human resources

1. MANAGING HUMAN RESOURCES

HOTEL MANAGEMENT
MANAGING HUMAN RESOURCES

2. HR DEPARTMENT – BASIC FUNCTIONS

EMPLOYMENT
TRAINING
SCHEDULING
MOTIVATION
EVALUATING
EMPLOYEE
RELATIONS
COMPENSATIONS
LABOR
RELATIONS
SAFETY

3. MANAGING HUMAN RESOURCES Employment

MANAGING HUMAN RESOURCES
EMPLOYMENT
STAFFING
RECRUITING
SELECTING
HIRING

4. MANAGING HUMAN RESOURCES EMPLOYMENT | STAFFING How Many Employees?

MANAGING HUMAN RESOURCES
EMPLOYMENT | STAFFING
HOW MANY EMPLOYEES?
FORECASTING
STAFFING
SCHEDULING
EMPLOYEE
TURNOVER AND
ABSENTEESM

5. MANAGING HUMAN RESOURCES EMPLOYMENT | STAFFING How Many Employees?

MANAGING HUMAN RESOURCES
EMPLOYMENT | STAFFING
HOW MANY EMPLOYEES?
Turnover Rate (%) =
Number of Replace Separations
Average Number of employees
x 100
Absenteeism Rate (%) =
Number of Work Days Lost
Total No of Scheduled Workdays
x 100

6. MANAGING HUMAN RESOURCES EMPLOYMENT | RECRUITING - SOURCES

INTERNAL
POSTING JOB OPENINGS
EXTERNAL
EMPLOYMENT AGENCIES
ADVERTISING
KEEPING A CALL-BACK LIST
EMPLOYEE REFFERAL
PROGRAMS
CROSS-TRAINING PROGRAMS
HOTEL WEB, SOCIAL MEDIA
HOTEL HIRING HALL
COLLEGES, UNIVERSITIES
JOB CENTERS
SUCCESSION PLANNING
NETWORKING

7. MANAGING HUMAN RESOURCES EMPLOYMENT | SELECTING What Kind of Employees?

MANAGING HUMAN RESOURCES
EMPLOYMENT | SELECTING
WHAT KIND OF EMPLOYEES?
REVIEW OF APPLICATIONS
SCREENING & INTERVIEWING
VERIFICATION OF REFERENCES
EMPLOYMENT INTERVIEW

8. MANAGING HUMAN RESOURCES EMPLOYMENT | HIRING

MAKING AN OFFER
PREPARING OTHER
EMPLOYEES
PROCESSING PERSONNEL
RECORDS
ORIENTATION

9. MANAGING HUMAN RESOURCES EMPLOYMENT | HIRING | ORIENTING

HOTEL
BENEFITS
JOB
TEAM
WORKING CONDITIONS
RULES AND REGULATIONS

10. MANAGING HUMAN RESOURCES TRAINING

KNOWLEDGE OF
THE PROPERTY
TECHNICAL
SKILLS
EMPLOYEE
ATTITUDE
PERSONAL
DEVELOPMENT

11. MANAGING HUMAN RESOURCES MOTIVATING

TRAINING
CROSS-TRAINING
RECOGNITION
COMMUNICATION
INCENTIVE PROGRAMS
PERFORMANCE APPRAISALS