My Future Agilians

1.

2. The Agenda

Introduction
The Market = Need for Business Agility
The Challenge = Agile Business Architecture
--- 15’ Break --The Solution = SmartWay Platform
Your Move = Become an Agility Hacker

3.

4.

2010:
12.5 BILLION

5.

2020:
50 billion

6. Leading to Potential Economic Impact

By 2025….
Mobile Internet
Internet of Things
Cloud Technology
$3.7 – 10.8 TRILLION
$5.2 – 6.7
TRILLION
$1.7 – 6.2
TRILLION
…from the proliferation and
adoption of connected devices
Source: McKinsey Global Institute, “Disruptive technologies: Advances that will transform life, business, and the global economy”
6

7. Leading to…

New Times, New Context
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8. New Times, New Context

More Complex Future
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9. More Complex Future

Technology Rises as Key External Factor

10. Technology Rises as Key External Factor

The Agenda
The Market = Need for Business Agility
The Challenge = Agile Business Architecture
--- 15’ Break --The Solution = SmartWay Platform
Your Move = Become an Agility Hacker

11. The Agenda

12.

Business Pressures vs IT Constraints

13. Business Pressures vs IT Constraints

Systems Architecture
System of
Engagement
System of
Intelligence
System of
Record
System of
Analytics

14. Systems Architecture

The Evolution of Enterprise IT
Systems Database Focused
of
Record
Run the global
economy
Systems of
Engagement
User Experience
Focused
Engage hearts and
mind
Mission critical
information
Mission critical
relationships
Challenging to learn
and use
Challenging to Secure
Even tougher to
change
Build to Change

15. The Evolution of Enterprise IT

Systems
of
Record
Desktop
Systems of
Engagement
Mobile
Data Center
Cloud
Individual
Social
SW License
SaaS

16. The Evolution of Enterprise IT

Systems of Engagement
Source: Systems Of Engagement Demand New Integration
Solutions — And A New IT (Forrester Research)

17. Systems of Engagement

Systems Architecture
System of
Engagement
System of
Intelligence
System of
Record
System of
Analytics

18. Systems Architecture

Business Architecture

19. Business Architecture

Business Architect adressed Aspects and
Models

20. Business Architect adressed Aspects and Models

21
Oops Our Organisational Design dates back more than 100 years
• Functional division of labour provided
efficiency—but the price was inflexibility
• “You can have any color car you want, as
- Henry Ford
long as it’s black.”

21. Oops Our Organisational Design dates back more than 100 years

Component Business Model
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22. Component Business Model

Successful Organisations Focus on Core Processes
Vertical/
functional
Functional/process Process/functional
overlays
overlays
From traditional
LOB management
Service/process
organization
To process-based
management

23. Successful Organisations Focus on Core Processes

24
Componentized Approach to Business Operations
• The enterprise is a set of components that are networked together,
• which leads to greater focus on mission essential functions
• coupled with enhanced organizational flexibility
Component Structure Onward
Network Alignment
=
= =
= =
=
=
=
=
=
Benefits of Component Driven Organizational Structure
• Delivering Effectively on the Mission
• Aligning capital and operational investments with business
strategy of the organization
• Allowing the organization to be more adaptive and respond
quickly to changing market needs

24. Componentized Approach to Business Operations

Business Component Analysis
• The enterprise is mapped out as a set of categorized business components
• Heat map highlights components for analysis based on criteria such as gaps and efficiency
• Enables approaches to understanding how the business can be improved
Business
Administration
Directing
Controlling
Executing
Relationship
Management
Business Planning
Sector Planning
Account Planning
Business Unit
Tracking
Sector
Management
Relationship
Management
Staff Appraisals
Product
Management
Credit Assessment
Account
Administration
Product Directory
Product
Administration
Purchasing
Branch/Store
Operations
25
New Business
Development
Sales Planning
Product
Fulfillment
Financial Control
and Accounting
Fulfillment
Planning
Portfolio Planning
Compliance
Sales
Management
Fulfillment
Monitoring
Reconciliation
Sales
Credit
Administration
Marketing
Campaigns
Servicing & Sales
Customer
Service
Collections
Product
Fulfillment
Document
Management
Customer
Accounts
General
Ledger

25. Business Component Analysis

Business Architecture

26. Business Architecture

SOA Solution Layering
Leveraging the SOA Reference Architecture
B2B
Consumers
Services
atomic and composite
Service Provider
Service Components
Packaged
Application
Operational Systems
Atomic Service
Custom
Application
Composite Service
OO
Application
Registry
27
Governance
Composition; choreography;
business state machines
Data Architecture (meta-data) &
Business Intelligence
Business Process
QoS Layer (Security, Management &
Monitoring Infrastructure Services)
Integration (Enterprise Service Bus)
Service Consumer
Channel

27. SOA Solution Layering Leveraging the SOA Reference Architecture

Map Your Components on Your Flow
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28. Map Your Components on Your Flow

Process Drill Down to Business Activity
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29. Process Drill Down to Business Activity

The Agenda
The Market = Need for Business Agility
The Challenge = Agile Business Architecture
--- 15’ Break --The Solution = SmartWay Platform
Your Move = Become an Agility Hacker

30. The Agenda

31.

Work smarter,
not harder !

32.

Easier Said than Done
Your Job is Never Done
Only 24 Hours/Day
Systems Do Not Help
I’ld Love To See My Family
… this day/week/…

33.

Drivers for SmartWay Initiatives
Efficiency: Improve Performance
Compliance: Standardize Processes
Quality: Reduce Errors & Exceptions
Primary
Secondary
Agility: Responsiveness to Customers & Markets
Integration: Connect IT & Operations
Networking: Integrate with Suppliers & Customers
0
10
20
30
40
50
60
70
80

34. Drivers for SmartWay Initiatives

Succesful Organisations Focus on Core Processes
Vertical/
functional
Functional/process Process/functional
overlays
overlays
From traditional
LOB management
Service/process
organization
To process-based
management

35. Succesful Organisations Focus on Core Processes

Collaboration is Key
Developers
Rest of IT
Collaboration
between
Knowledge Workers
and IT Is
The Huge
Opportunity
Business Participants

36.

SmartWay Working
Finance
and Ops
Executive
Management
Account
Administration
Customer
Service
Risk Management
Teams
Model and
Automate the
Optimal
Behavior of
Your
Organisation

37.

“Business As Usual” Begs for SmartWay
Customer
Service
Account
Administration
Finance
and Ops
Executive 6
Management
1
3
1
2
3
Invoice
Reconciliation
Teams
4
2
5
4
5
6
Unstructured tasks and
communication (paper or
email)
Inefficient working
environment spans
systems
Inconsistent
prioritization
Incomplete or
inaccurate data flow
between systems
Lack of real-time
response to business
events
Poor Visibility Into
Process
Performance

38.

SmartWay Working
Finance
and Ops
Executive
Management
Account
Administration
Customer
Service
Risk Management
Teams
Model and
Automate the
Optimal
Behavior of
Your
Organisation

39.

Smart Consistent Collaboration
Business Process
Receive
Order
Human Task
Implementations
1st Review
Task
Assign Work
Complete
1st
Review
Start
Process
2nd
Review
2nd Review
Task
Final
Review
Task
Final
Rev.
Results
Assign Work
Complete
Assign Work
Complete
Create ad-hoc
Task
Create
Review
Summary
Reply
Info
Request
Task
/ Results
Assign Work
Complete

40. Smart Consistent Collaboration

SmartWay capabilities
• Modeling
Customer
Service
Finance
and Ops
Executive
Management
• Monitoring
• Automation
Account
Administration
Risk Management
Teams
• Governance
• Optimization
• Rules
• Information
• Cases
• Events
• Integration
• Collaboration
• Analytics

41. SmartWay capabilities

42.

43.

44.

45.

Efficiency Benefits
Benefit
Example
Eliminate Manual Data
Entry
Reduction in time to add a new employee
record into the HR system from 9 hours to 10
minutes
Reduce Process Cycle Time
Reduction in compensation processing timing
for sales reps from 33 days down to 7.
Reduce Manual Analysis/
Routing
Elimination of 80% of the manual work
previously required to route invoice exceptions
to the appropriate resolution teams.

46. Efficiency Benefits

Effectiveness Benefits
Benefit
Example
Handle Exceptions Faster
and Better
Evolve process from saving 5% of distressed
shipments to saving 70% in saved revenues.
Make Better Decisions
Better review process results in € saved in billing
dispute write-offs that would formerly just been
processed because the process was poorly
controlled.
Consistent Execution
Customer satisfaction improvement to 92% based
on proactive tasks that help ensure the home loan
process executes better and faster

47. Effectiveness Benefits

Agility Benefits
Benefit
Example
Faster Regulatory
Compliance
Change customs related processes within 90
days to comply with new federal regulations
for better shipping visibility.
Support New Business
Models
Ability to change shipping partners within 10
minutes in core process allows manufacturer
to change primary shipper every quarter –
based on best bid provided.

48. Agility Benefits

Agile Reduces Risk & Saves Money
Targeted
BPM
Outcome
Model-driven tooling
Functionality
Complexity
Collaborative development
$
Iterative deployment
$
Completeness
$
$
$
Plus: Faster cash returns
Project
Initiation
Time

49. Agile Reduces Risk & Saves Money

Work smarter,
not harder !
Agile Methods, Tools and Practices to ease
your management

50.

51.

Your Roadmap to Join Us
Technical Presentation on 17/11/2016
Qualification Homework
Technical Hands-on Workshop (Qualification Required)
Interviews and Selections