The importance customer service

1. Hugo Hunter guide Part II

HUGO
HUNTER
GUIDE
PART II
Our experience,
your advantage

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How may I help
you?

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How may I help
you?

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How may I help
you?

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27. Use Personal Touch

USE
PERSONAL
TOUCH
Learn the customer’s
name, and use it
repeatedly
throughout the
conversation

28. A personal touch is the best way to let your prospects know that they are a priority. When talking to your customer, learn

A PERSONAL TOUCH IS THE BEST WAY TO LET
YOUR PROSPECTS KNOW THAT THEY ARE A
PRIORITY. WHEN TALKING TO YOUR CUSTOMER,
LEARN THEIR NAME, AND USE IT REPEATEDLY
THROUGHOUT THE CONVERSATION. TO SHOW
THAT YOU’RE LISTENING, MENTION SOMETHING
THEY SAID EARLIER. YOUR REGULARS WILL
APPRECIATE THAT TYPE OF PERSONALIZATION
AND WILL LIKELY SPREAD THE WORD ABOUT
YOUR COMPANY.

29. No one wants to be referred to as “Sir” or “Ma’am” (or worse yet, “Madam.”) Being professional and being friendly are not

NO ONE WANTS TO BE
REFERRED TO AS “SIR”
OR “MA’AM” (OR WORSE
YET, “MADAM.”)
BEING PROFESSIONAL
AND BEING FRIENDLY
ARE NOT MUTUALLY
EXCLUSIVE. SO, MAKE IT
A POINT TO REMEMBER
AND ADDRESS YOUR
CUSTOMERS BY THEIR
NAME.
This seems pretty
obvious, but it still
doesn’t happen as
often as it should.

30. No one wants to be referred to as “Sir” or “Ma’am” (or worse yet, “Madam.”) Being professional and being friendly are not

NO ONE WANTS TO BE
REFERRED TO AS “SIR”
OR “MA’AM” (OR WORSE
YET, “MADAM.”)
BEING PROFESSIONAL
AND BEING FRIENDLY
ARE NOT MUTUALLY
EXCLUSIVE. SO, MAKE IT
A POINT TO REMEMBER
AND ADDRESS YOUR
CUSTOMERS BY THEIR
NAME.
This seems pretty
obvious, but it still
doesn’t happen as
often as it should.

31. No one wants to be referred to as “Sir” or “Ma’am” (or worse yet, “Madam.”) Being professional and being friendly are not

NO ONE WANTS TO BE
REFERRED TO AS “SIR”
OR “MA’AM” (OR WORSE
YET, “MADAM.”)
BEING PROFESSIONAL
AND BEING FRIENDLY
ARE NOT MUTUALLY
EXCLUSIVE. SO, MAKE IT
A POINT TO REMEMBER
AND ADDRESS YOUR
CUSTOMERS BY THEIR
NAME.
This seems pretty
obvious, but it still
doesn’t happen as
often as it should.

32. No one wants to be referred to as “Sir” or “Ma’am” (or worse yet, “Madam.”) Being professional and being friendly are not

NO ONE WANTS TO BE
REFERRED TO AS “SIR”
OR “MA’AM” (OR WORSE
YET, “MADAM.”)
BEING PROFESSIONAL
AND BEING FRIENDLY
ARE NOT MUTUALLY
EXCLUSIVE. SO, MAKE IT
A POINT TO REMEMBER
AND ADDRESS YOUR
CUSTOMERS BY THEIR
NAME.
This seems pretty
obvious, but it still
doesn’t happen as
often as it should.

33. No one wants to be referred to as “Sir” or “Ma’am” (or worse yet, “Madam.”) Being professional and being friendly are not

NO ONE WANTS TO BE
REFERRED TO AS “SIR”
OR “MA’AM” (OR WORSE
YET, “MADAM.”)
BEING PROFESSIONAL
AND BEING FRIENDLY
ARE NOT MUTUALLY
EXCLUSIVE. SO, MAKE IT
A POINT TO REMEMBER
AND ADDRESS YOUR
CUSTOMERS BY THEIR
NAME.
This seems pretty
obvious, but it still
doesn’t happen as
often as it should.