Maestrodcs for data administrators and supervisors

1. MAESTRODCS FOR DATA ADMINISTRATORS AND SUPERVISORS

MAE101
By: Fernando Rosati

2. Introductions

Lesson 1

3. Agenda

Lesson/Topic
Lesson 1: Introduction
Lesson 2: System Overview
Lesson 3: Access to MaestroDCS
Lesson 4: Configuring Users
Lesson 5: Aircraft Administration
Lesson 6: Airline Administration
Lesson 7: Airport Administration
Lesson 8: Flight Administration
Lesson 9: Flight Control
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4. Welcome and Introductions

Tell me about…
• Your role at SITA
• Your experience with subject matter
• Other relevant skills or classes you’ve taken
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5. SYSTEM OVERVIEW

Lesson 2

6. Agenda

Lesson/Topic
Lesson 1: Introduction
Lesson 2: System Overview
Lesson 3: Access to MaestroDCS
Lesson 4: Configuring Users
Lesson 5: Aircraft Administration
Lesson 6: Airline Administration
Lesson 7: Airport Administration
Lesson 8: Flight Administration
Lesson 9: Flight Control
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7. System Overview

The system has 3
levels of sever
tiers.
It runs
independently at
an airport from a
localised or
centralised set of
servers.
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The database will
store all the
created data such
as master seat
maps, flight
schedules and
station data.
The client servers
(workstations) are
where the checkin agent will enter
their transactions
through graphical
dialogue boxes.
MaestroDCS
is a local
Check-in and
Boarding
System
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The application
server will be the
interface between
the database and
the client servers

8. System Overview, contd.

Accept Additions
and Deletions
from an ADL
Accept standard
IATA Passenger
Name List (PNL)
Accept and send
messages to other
reservation host
systems
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Support all the
functions of a
typical Host DCS
Maestro
can..
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Including Checkin, seat requests,
SSRs and
upgrades

9.

System Overview, contd.
For each new airport the following information
needs to be configured by the database
administrator:
On-load
Aircraft
Priority,
types,
Log-ins,
Message
Locations Classes
Gates and
Flight
addressing,
and User
Zones
Schedules
and
weight tables
Master
Groups
and excess
Seat maps
baggage
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10. ACCESS TO MAESTRODCS

Lesson 3

11. Agenda

Lesson/Topic
Lesson 1: Introduction
Lesson 2: System Overview
Lesson 3: Access to MaestroDCS
Lesson 4: Configuring Users
Lesson 5: Aircraft Administration
Lesson 6: Airline Administration
Lesson 7: Airport Administration
Lesson 8: Flight Administration
Lesson 9: Flight Control
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12. Access to MaestroDCS

Access to
Maestro is
controlled via
username and
password.
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There are 3 main
authorisation
levels
• Database
Administrators
• Flight Control
Supervisors
• Check-In Agents
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You can drive the
application by
tabbing, the use
of a mouse or by
the accelerator
keys

13. Authorisation Levels

Database Administrators
• Have control and access to the whole application.
Supervisors
• Have access to Flight Admin, Flight Control, Checkin, Boarding and Reports.
Check-in Agents
• Have access to Check-in, Boarding and Flight Lists.
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14. Login Screen

Back
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15. Main Screen

Click on each of
these options for
an overview of
the product
functions.
Back
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16. Demonstration – Logging In

Application Overview
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17. Application Overview

Header line options
Command
Function
Help
Provides
dropdown
options
Provides access
to :
Provides access
to:
They allow you
to save, close or
exit
Calculator
Contents
Also supported
by the use of
function keys.
City
Encode/Decode
Shortcuts and
Hints
About
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18. Header line options

Configuring Users
Lesson 4

19. Configuring Users

Agenda
Lesson/Topic
Lesson 1: Introduction
Lesson 2: System Overview
Lesson 3: Access to MaestroDCS
Lesson 4: Configuring Users
Lesson 5: Aircraft Administration
Lesson 6: Airline Administration
Lesson 7: Airport Administration
Lesson 8: Flight Administration
Lesson 9: Flight Control
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20. Agenda

Login admin
Click Logins,
Locations and
User Groups to
learn about each
of their functions
Back
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21. Login admin

Logins
Agent Logins can be
administrated from
this screen. They
can be for individual
airlines and airports
as well as for a
handling code. There
are several user
authority levels that
can be set up.
Examples:
Add new user
Update user
Delete User
Find
Back
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22. Logins

Add new user
Click New and fill
out the details as
shown.
Back
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23. Add new user

Update user
In this example
the group will be
changed for the
user
Back
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24. Update user

Delete User
Select the user
then click delete
and confirm the
entry.
Back
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25. Delete User

Find user
When there are
many users the
Find option
allows you to
search for a
user by name.
Back
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26. Find user

Configuring Locations
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27. Configuring Locations

Locations
The locations
screen is used to
add or remove
locations that
airlines may be
flying to so that you
are able to use
these destinations
in flight schedules.
Examples:
Add location
Remove location
Back
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28. Locations

Add location
Enter the
destination code
in the airport
code box to
search for the
desired airport
code. Once
located tick the
check box and
press F7 to save
your selection.
To view all of the
airport codes
currently saved
against the
selected airline
tick the Display
Selected Items
Only check box.
Back
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29. Add location

Remove location
To remove a
location first
display the
selected items
only, then you
can un check the
cities you no
longer need.
If a flight
schedule is still
in service for this
location the
system will not
let you remove it.
Back
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30. Remove location

Configuring Groups
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31. Configuring Groups

User Groups
User Groups control
the level of authority
that an individual has
within the application,
there are already 3
default levels,
Administrator,
Supervisor and
Agent. More can be
added and
customized to suit
your requirements.
Examples:
Add, Change, Delete
Back
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32. User Groups

Editing groups
User groups can
be added, updated
or deleted. Each
function can be
added as Full (Full
control) or Read
(Read only). It left
blank then access
is not allowed at
all.
Back
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33. Editing groups

Guided Demonstration:
Configuring Users
Configuring Locations
Configuring Groups
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34. Guided Demonstration:

Aircraft
Administration
Lesson 5

35. Aircraft Administration

Agenda
Lesson/Topic
Lesson 1: Introduction
Lesson 2: System Overview
Lesson 3: Access to MaestroDCS
Lesson 4: Configuring Users
Lesson 5: Aircraft Administration
Lesson 6: Airline Administration
Lesson 7: Airport Administration
Lesson 8: Flight Administration
Lesson 9: Flight Control
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36. Agenda

Aircraft Inventory
Allows you to configure a
new aircraft type for your
airline
Each aircraft type that is
operated at your station
must be configured
Aircraft type, Tail
Number, Capacity and
Remarks
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37. Aircraft Inventory

Aircraft Admin
Click Aircraft
inventory,
Classes and
Master
Seatmaps to
learn about
each of their
functions
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38. Aircraft Admin

Aircraft Inventory
Aircraft Inventory
allows you to add
new aircraft types
and the basic details
of the aircraft in
preparation for
building seat maps
and schedules later.
Inventory items can
be added, deleted or
changed for each
airline handled.
Examples:
New
Change
Delete
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39. Aircraft Inventory

add
Click the new
button to start.
Aircraft types and
tail numbers
cannot be
duplicated.
Enter the capacity
the aircraft will
have in each
class. The
remarks column
is optional.
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40. Aircraft Inventory add

Change Inventory
To change
aircraft
inventory
details just
click into the
chosen field
and update the
required
information.
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41. Change Inventory

Delete Inventory
To delete an
inventory item,
click on an entry
and then click the
delete button, a
confirmation is
required.
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42. Delete Inventory

Classes
Classes control the
classes that the
airline uses for its
flights. The order can
be set and this is
reflected on how any
data or lists are
presented in reports.
Colours can be set
for each class and
will be reflected on
the seat map so
class areas are
clearer for the user to
identify. Classes can
be added, changed
or deleted.
Examples:
New
Delete
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43. Classes

New Class
Click the New
button then fill in
the required class
details. Sub class
codes can be
added that reflect
booked classes
within a cabin. A
colour can also be
chosen which will
later show on the
seat map for each
class.
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44. New Class

Delete Class
To delete a class
click your selection
then click the
delete button, then
press save to keep
the changes.
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45. Delete Class

Master Seat Maps
Master Seatmaps is
where new aircraft
seat maps can be
created for flights.
Class areas can be
set and seat type
edited as well as
wing locations etc.
Details can be
added, changed or
deleted.
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46. Master Seat Maps

Guided Demonstration:
Aircraft Inventory
Classes
Master Seat Maps
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47. Guided Demonstration:

Airline
Administration
Lesson 6

48. Airline Administration

Agenda
Lesson/Topic
Lesson 1: Introduction
Lesson 2: System Overview
Lesson 3: Access to MaestroDCS
Lesson 4: Configuring Users
Lesson 5: Aircraft Administration
Lesson 6: Airline Administration
Lesson 7: Airport Administration
Lesson 8: Flight Administration
Lesson 9: Flight Control
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49. Agenda

Airline Parameters
Unchecking the
box, disables the
option
Airline
Parameters
screen define
certain conditions
during the
Check-in
process
Checking the box
enables the option
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50. Airline Parameters

Airline Admin
Click through
each of the
options to learn
about their
functions.
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51. Airline Admin

Airline Parameters
In Airline
Parameters
certain control
factors can be
selected, they can
be set per airline.
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52. Airline Parameters

Defining Parameters
Print Boarding Cards for Infants
• Boarding card will be printed if Infant exists in the
booking.
Print Boarding Cards for Standby
Passengers at Check-in
• Standby Boarding card will be printed.
Print Boarding Cards for Standby
Passengers after acceptance
• Boarding card will be printed after Check-in confirmed.
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53. Defining Parameters

Defining Parameters, continued
If no UMNR seats, passenger goes on standby
• If no defined UMNR seats on the seat map put passenger on
standby
Allow Infant courtesy seat
• If flight is not full, Maestro will block the adjacent seat for the
infant.
If no Infant seats, passenger goes on standby
• If no defined INF seats on the seat map put passenger on
standby.
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54. Defining Parameters, continued

If no Handicap seats, passenger goes on
standby
• If no defined Handicap seats on the seat map put passenger
on standby
Allow Check-In agent to upgrade/downgrade
• Allow check-in agent to perform upgrading to a higher class or
downgrading to a lower class.
Track Revenue Form of Payment
• When selected, a pop-up dialog appears for Excess Baggage
and Upgrade to list form of payment and amount.
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55. Defining Parameters, continued

Group size for pre-seating from PNL
• Determines what size of group read in from PNL should be
pre-seated.
NOREC/URES passengers to go on Standby
at check-in.
• Controls whether NORECS/URES get accepted
immediately at check-in.
Primary Responsibility ID
• Person to notify for APIS generation failures.
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56. Defining Parameters, continued

Baggage Tag Number Range
• Defines the tag number range that will be used when printing
bag tags.
FOID needed with electronic ticket
• The passenger must present a recognized Form of
Identification at Check-in.
Use Discreet display of no fly and selectee
passengers during check-in
• When selected the Boarding card .will discreetly show that a
passenger is selectee passenger ($$$$).
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57. Defining Parameters, continued

Onload Priority
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58. Onload Priority

Onload Priority
controls the
passenger onload
orders that are used
for a specific airline.
They can be added,
changed or deleted.
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59. Onload Priority

Message Addressing Table
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60. Message Addressing Table

The Message
Addressing tables
control the
messages to be
sent for flight
departures etc.
Address tables can
be set up for each
airline and its
specific
destinations and
departure stations
as required. Tables
can be added,
changed or
deleted.
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61. Message Addressing Table

Weight Tables
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62. Weight Tables

Weight Tables
hold the airlines
specified
weights for
baggage and
passengers.
Several tables
can be made per
airline which can
then be
associated to
specific
schedules.
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63. Weight Tables

Excess Baggage
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64. Excess Baggage

Excess baggage
rates are
recorded here.
Rates can be set
per airline, class
and destination.
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65. Excess Baggage

Message Parameters
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66. Message Parameters

Each message
type can have
individual
options which
can be set in this
screen. These
are set per
airline.
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67. Message Parameters

Security
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68. Security

The Security
tables allow you to
set security
question sets that
will appear in the
application during
the check-in
process, this will
prompt the user to
complete security
checks with the
passenger.
This can be set
differently for each
airline and can
also be used to set
the security
warnings on the
Maestro Kiosk
application.
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69. Security

Guided Demonstration:
Airline Parameters
Onload Priority
Message Addressing
Weight Tables
Excess Baggage
Security
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70. Guided Demonstration:

Airport
Administration
Lesson 7

71. Airport Administration

Agenda
Lesson/Topic
Lesson 1: Introduction
Lesson 2: System Overview
Lesson 3: Access to MaestroDCS
Lesson 4: Configuring Users
Lesson 5: Aircraft Administration
Lesson 6: Airline Administration
Lesson 7: Airport Administration
Lesson 8: Flight Administration
Lesson 9: Flight Control
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72. Agenda

Demonstration – Airport Administration
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73. Demonstration – Airport Administration

Flight
Administration
Lesson 8

74. Flight Administration

Agenda
Lesson/Topic
Lesson 1: Introduction
Lesson 2: System Overview
Lesson 3: Access to MaestroDCS
Lesson 4: Configuring Users
Lesson 5: Aircraft Administration
Lesson 6: Airline Administration
Lesson 7: Airport Administration
Lesson 8: Flight Administration
Lesson 9: Flight Control
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75. Agenda

Demonstration – Flight Administration
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76. Demonstration – Flight Administration

Flight Control
Lesson 9

77. Flight Control

Agenda
Lesson/Topic
Lesson 1: Introduction
Lesson 2: System Overview
Lesson 3: Access to MaestroDCS
Lesson 4: Configuring Users
Lesson 5: Aircraft Administration
Lesson 6: Airline Administration
Lesson 7: Airport Administration
Lesson 8: Flight Administration
Lesson 9: Flight Control
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78. Agenda

Demonstration – Flight Control
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79. Demonstration – Flight Control

Questions