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1. CHALLENGES IN IMPLEMENTATION OF GLOBAL INFORMATION SYSTEMS

By Alexander Shevchuk
Computer science and computer facilities Department, School of Space and
Information Technology

2.

OVERVIEW
1. International Organizations
2. The Web and International Commerce
3. Challenges of Global Information Systems
4. Payment Mechanisms
5. Time Zones

3.

International Organizations
• Any large company sooner or later enters the international
market
• Global information system: a system that serves
organizations in multiple countries

4.

The Web and International Commerce
• The Web has become an important vehicle for B2B and B2C
• The ratio of non-English speakers to English speakers on the
Web is growing
• New markets offers opportunities to increase revenue and to
save on costs

5.

Customer support
• Online manuals
• Web sites and documentation are presented in many
languages
• Designing global sites to cater to local needs and
preferences

6.

Challenges of Global Information Systems
• Not all countries have information technology infrastructure
to allow companies to build an international IS
• Companies can offer two versions of their Web sites to
compensate for slower bandwidth

7.

Challenges of Global Information Systems
• Unicode allows for 65,536 characters
• Must coordinate with databases and applications
(Telephone number and postal code formats are different in
different countries)

8.

Differences in Payment Mechanisms
• E-commerce allows easy payment for online purchases
• Credit cards are the preferred payment method in USA
• Europeans prefer debit cards
• Most Japanese reluctant to use credit cards

9.

Different Time Zones
• Teleconferencing systems must be available most of the day,
sometimes 24 hours per day
• Immediate problems
• Teams in support centers may work shifts to accommodate
clients worldwide
• Systems at both locations can be designed to record local
times of both locations, or record a single time (that of the
company headquarters)

10.

Conclusion
• Technological barriers
• Regulations and tariffs
• Payment mechanisms
• Economic and political considerations
• Different measurement and notation standards
• Legal barriers
• Different time zones

11. Thank You for Attention

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