Job Satisfaction, Emotions and Values. Unit 2

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Organizational Behavior: Unit 2
Job Satisfaction, Emotions and
Values
Olga Ergunova
Department of Management
Saint-Petersburg, Russia
2022-2023
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Welcome!
A few words
about today
lecture
2022-2023
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You will have:
- interesting videos with practical examples
of theoretical material,
- a quiz for getting LEP points (you`ll need to
answer 5 questions on the topic of today's
lecture)
- a test that will help you better know your
emotional intelligence.
2022-2023
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2022-2023
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Unit 1
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Today, let’s talk a little bit
about the job satisfaction,
emotions and values
2022-2023
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We’ll start with the topic of Attitudes and Job Satisfaction
will help us
https://www.youtube.com/wat
ch?v=Ah0q7XE6Tjg&ab_chann
el=ProfessorGerdes%7CManag
ementProfessor%7CAuthor
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Attitudes and Job Satisfaction
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HSE 2022-2023
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Learn From These Two Exemplary Companies
Amazon is known as a dynamic company that
demands high productivity from its workers.
The company has focused on employee job
satisfaction as a critical lever for providing
customer-centric services.
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A two-year study of 1,045 U.S. Amazon
employees found that Amazon exceeds the
national average for 12 parameters of job
satisfaction, in gender equality, diversity, and
workplace safety.
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Employees are most satisfied with Amazon’s
gender equality practice (rated 3.99 on a 0-5
scale) and least satisfied with leadership
support (3.35) and communication (3.34),
although both categories surpass the national
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The data was analyzed by Austria-based employer rating
average.
https://www.youtube.co
HSE 2022-2023
m/watch?v=SpXMWRiR3
iE&ab_channel=InsideA
mazonVideos
company, Kununu, and reported by Observer
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Apple
Apple also prioritizes employee job satisfaction
as a key component for success. Apple
emerged as the leader in terms of employee
satisfaction, followed by the GDS Group, Cisco,
and Microsoft, as reported by CNBC.
Good pay, discounted products, health and
wellness benefits, and the company culture
were the primary reasons for Apple’s high
satisfaction scores.
Indeed studied thousands of job reviews across
U.K.’s tech companies to analyze the state of
employee satisfaction.
HSE 2022-2023
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US firms dominated
the rankings,
making up nine of the top 15, while
just 3 UK companies made it onto
the list.
2 of the remaining 3 were Japanese
and the other German firm
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Siemens.
https://www.youtube.c
om/watch?v=C8IgOI75l
3Y&ab_channel=Justthe
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ThingsILove

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Google Diversity Statement Sample
Headline = Our accelerated approach
to diversity and inclusion
Google’s mission is to organize the
world’s information and make it
universally accessible and useful.
Length = 63 words (Above average short)
Tying their mission to diversity in the opening
line is powerful
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Specificity! — They link off to their “diversity
report”
Short URL – diversity.google.com (this is better
than being buried in a URL like
google.com/about-us/diversity-inclusion
9.8th grade reading level (better than average)
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https://about.google/belo
nging/
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HSE 2022-2023
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I Want To Show You The Top 3 Diversity Statement Samples
Headline = Uniqueness is powerful.
Sub-Headline = Be yourself. We like it that way.
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Diversity fuels the Un-carrier spirit. Our commitment to inclusion
across race, gender, age, religion, identity, and experience drives
us forward every day.
Headline/Sub-Headline — “Uniqueness is powerful” and “Be
yourself. We like it that way.” is a nice one-two punch that draws
the candidate in.
Length = 23 words (one of the shortest I’ve seen!)
7.7th grade reading level (Excellent!)
Words per sentence = 8 (Outstanding)
Positive words (powerful, spirit, commitment, experience)
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We Continue Our Lecture With An Explanation of Emotions and Moods
will help us
https://www.youtube.com/watch?v=WaFQ4wNSX4&ab_channel=ProfessorGerdes%
7CManagementProfessor%7CAuthor
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Emotions and Moods
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Mapping employee mood measurement providers
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What Other People Think of You
will help us
https://www.coursera.org/learn/socialpsychology/lecture/iZcej/lecture-2-4cognitive-dissonance-and-self-perception
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Let's Test Your Emotional Intelligence
Test your Emotional Intelligence with Free EQ Quiz
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Emotional Intelligence (EI)
So, should you give these numbers a lot of credence?
Depends...
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Did you skew your answers a lot to look good, or were you truthful
and objective?
Is your EQ number important to obtaining a job within a certain
corporation?
Has your life changed radically now that you know you are either
above, below or in range of “the norm” of people who have taken
this type of test?
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We finish Our Lecture With An Explanation of Personality and Values
will help us
https://www.youtube.com/watch?v=QGmfY2H
x0OQ&ab_channel=ProfessorGerdes%7CMana
gementProfessor%7CAuthor
2022-2023
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Let's Test Your Emotional Intelligence
Many brands want their employees
and customers to associate their
brand names with smiling, laughing,
and positivism.
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For example, Coca-Cola’s “Choose
Happiness” promotion in 2015 was a
powerful example to share happy
memories and experiences that make
them feel happy.
https://www.youtube.com/watch?v=lqT_dPApj
9U&t=3s&ab_channel=Coca-Cola
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LEP 1
Open the LMS system,
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find in topic 2 - a link to LEP 1.
you will need to answer 5 questions
on the topic of today's lecture
Time limit – 5 min.
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Before we finish……
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Any questions?
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HSE 2022-2023
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References
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Kantemirovskaya 3a, Saint-Petersburg, Russia
spb.hse.ru
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