Основы бизнес-анализа

1.

Fundamentals of
Business Analysis
By KONSTANTIN MULYARCHIK, PhD
CONFIDENTIAL
1

2.

UNDERSTANDING
BUSINESS FROM INSIDE
TOPIC 3
CONFIDENTIAL
2

3.

UNDERSTANDING BUSINESS INCLUDES
1. understanding business as a system,
2. understanding context in which the
business works,
3. understanding evolution laws of
businesses,
4. understanding problems that arise in
businesses.
CONFIDENTIAL
3

4.

STRUCTURE OF A BUSINESS
• Organizational structure
CONFIDENTIAL
• Business processes
4

5.

WHAT IS A PROCESS
A process – is a set of interconnected and interacting activities that
transforms “input” into “output”.
Input
CONFIDENTIAL
Process
Output
5

6.

WHAT IS A BUSINESS PROCESS
A business process – is a collection of related, structured activities or
tasks that produce a specific service or product (serve a particular
goal) for a particular customer(s).
Control
Input
►►
Output
Resource
CONFIDENTIAL
6

7.

WHY BUSINESS PROCESSES ?
1.
Business process aims at a particular GOAL
2.
Business process focuses on producing THE OUTPUT
For this business processes have:
Input (Input streams and suppliers)
Output (Output streams and consumers)
Process participants and Activities
Process owner
Resources
Metrics
CONFIDENTIAL
7

8.

RESOURCES IN BUSINESS PROCESS
Facilities and
equipment
• machinery
• spare parts
• buildings
Documents
• instructions
• standards
• reference documentation
CONFIDENTIAL
8

9.

CLASSIFICATION OF BUSINESS PROCESSES
Management
Improvement
Operational
Supporting
CONFIDENTIAL
9

10.

DOCUMENTING BUSINESS PROCESSES
textual
tabular
graphical
CONFIDENTIAL
10

11.

BUSINESS PROCESS MODEL AND NOTATION
Business Process Model and
Notation (BPMN) is a standard
for
business
process
modeling that provides a
graphical
notation
for
specifying business processes.
Current version – BPMN 2.0.
CONFIDENTIAL
11

12.

EXAMPLE OF A BPMN DIAGRAM
CONFIDENTIAL
12

13.

DESCRIBING BUSINESS PROCESSES IN ORGANIZATION
1
Determine the external clients of the organization and inputs/ outputs for the
organization as a whole.
2
Identify and list key business processes of the organization, which form the external
outputs.
3
Determine the internal inputs/outputs of each process and identify the missing
supporting business processes.
4
Describe each business process as a set of functions
5
Distribute the resulting functions for subdivisions of organization.
6
Describe in detail each process using the selected methods
CONFIDENTIAL
13

14.

REVEALING BUSINESS PROCESSES IN ORGANIZATION
Step 1. Determine the external clients of the organization and inputs/
outputs for the organization as a whole.
CONFIDENTIAL
14

15.

DESCRIBING BUSINESS PROCESSES IN ORGANIZATION
Step 2: Create a list of key business processes of the organization,
which form the external outputs.
CONFIDENTIAL
15

16.

DESCRIBING BUSINESS PROCESSES IN ORGANIZATION
Step 3. Determine the internal inputs/outputs of each process and
identify the missing supporting business processes.
CONFIDENTIAL
16

17.

DESCRIBING BUSINESS PROCESSES IN ORGANIZATION
Step 4. Describe each business process as a set of functions.
CONFIDENTIAL
17

18.

DESCRIBING BUSINESS PROCESSES IN ORGANIZATION
Step 5. Distribute the resulting functions for subdivisions of organization.
CONFIDENTIAL
18

19.

DESCRIBING BUSINESS PROCESSES IN ORGANIZATION
Step 6. Describe in detail each process using the selected methods
(BPMN, IDEF0, IDEF3, DFD, ARIS VAD, ARIS eEPC).
CONFIDENTIAL
19

20.

THE RESULTS OF THE BUSINESS PROCESSES DESCRIPTION
• Description of inputs / outputs
• Technology of performing the work
• Responsibility of organizational units (departments, employees) for
the work performed
• Management of the work and organizational units
CONFIDENTIAL
20

21.

PRACTICAL TASK 2 DESCRIBING BUSINESS PROCESSES
• Take any company (you’re currently working with, your client, any
well-known)
• Analyze and describe its business processes according to the discusses
above six steps.
CONFIDENTIAL
21

22.

SEE YOU NEXT TIME!
CONFIDENTIAL
22