Continual Improvement. Topic 2.1

1.

Continual Improvement
Topic 2.1

2.

Continual Improvement
Purpose of the Continual
Improvement Practice
To continuously improve products,
services, practices, or any aspect
associated with the management of
products and services to match the
organization’s practices and services with
evolving business needs.

3.

Key Activities of Continual Improvement Practices
Stimulating
continual
improvement
Business cases for
improvement
Dedicating money
and time
Locating and
recording
opportunities
Evaluating and
prioritizing
opportunities
Planning and
executing
•Measuring and
assessing results
•Coordinating
efforts

4.

Evaluating the Current State
SWOT analysis
Balanced scorecard
review
Internal and external
evaluations and audits

5.

Approaches to Continual Improvement
Many alternative
Agile
Lean
DevOps
strategies are
accessible.
Businesses should not
attempt to adopt too
many.
It is a good idea to
cultivate a few core
strategies that are
suitable.

6.

Integrating Continual Improvement
Everyone must work toward continual improvement.

7.

Dedicate Staff for Continual Improvement
Dedicate staff to work full-time to lead continual improvement efforts.

8.

Continual Improvement Register
Organizations use CIR to track
and manage improvement ideas.
Improvement ideas might
emerge in multiple
environments and from other
practices.
Record, evaluate, and implement
your improvement ideas.

9.

Continual Improvement Contribution to Value Chain Activities
Heat map of the
Plan
contribution:
Design and
Transition
Engage
Low
Products and
Services
Build or Obtain
Deliver and Support
Improve
Demand
Value
Medium
High

10.

Continual Improvement
The purpose of the continual improvement practice is to
continuously improve products, services, practices, or
any aspect associated with the management of
products and services to match the organization’s
practices and services with evolving business needs.

11.

Continual Improvement
The creation of methods and procedures for improvement
and the spread of a continual improvement culture
throughout the company are both included in the scope of
the continual improvement practice, which is in line with
the overall strategy of the company.

12.

Continual Improvement
Every aspect of the organization must be committed to,
and practice continual improvement. If you lack this
commitment, you take a serious risk that ongoing project
work and everyday operational concerns will undermine
efforts to improve.

13.

Key Activities of Continual Improvement Practices
Stimulating
continual
improvement
Create business
cases for
improvement
Dedicating money
and time
Locating and
recording
opportunities
Evaluating and
prioritizing
opportunities
Planning and
executing
•Measuring and
assessing results
•Coordinating
efforts

14.

Key Activities of Continual Improvement Practices
For making improvements, you may use a variety of
methodologies, models, and methods. Different improvement
strategies may be necessary for various improvement types.
For instance, while certain changes could be organized as a
multiphase project, others would be better as a single, quick
effort.

15.

Evaluating the Current State
SWOT analysis
Balanced scorecard
review
Internal and external
evaluations and audits

16.

Approaches to Continual Improvement
Agile
There are many strategies available to
continuously develop.
Lean
DevOps

17.

Approaches to Continual Improvement
Agile
Despite the fact that many alternative
strategies are accessible, do not attempt
to adopt too many.
Lean
DevOps

18.

Approaches to Continual Improvement
It is a good idea to cultivate a few core
strategies that are suitable for your
business.
Agile
Lean
DevOps

19.

Integrating Continual Improvement
Everyone must work toward continual improvement. It is crucial that everyone in the organization realizes that
active engagement in ongoing improvement efforts is a key component of their job.
Best practice: include a commitment to continuous improvement in all job descriptions, each employee’s
objectives, and contracts with outside vendors and contractors.

20.

Dedicate Staff for Continual Improvement
Staff members need training and support so they feel ready
to contribute to continual improvement.
Everyone must contribute in some form, but best practice
is to dedicate a small staff that works full-time to lead
efforts at continual improvement and promote the concept
throughout the company.

21.

Dedicate Staff for Continual Improvement
This team can act as coordinators, mentors, and guides, assisting others in the organization in acquiring the
necessary skills and managing any challenges that may arise.

22.

Continual Improvement Register
A continual improvement register (CIR) is used to track and manage
improvement ideas from identification to final action.
An organization may maintain several CIRs at the person, team,
departmental, business unit, and organizational levels, therefore you may
have more than one CIR.

23.

Continual Improvement Register
Improvement ideas may emerge from multiple environments and
other practices, such as during project execution or software
development activities.
In this situation, it is crucial to monitor any improvement ideas that
arise during the continual improvement process.

24.

Continual Improvement Register
Record, evaluate, assign priority, and implement your ideas for continuous improvement.

25.

Continual Improvement Contribution to Value Chain Activities
Plan
Design and
Transition
Engage
Products and
Services
Build or Obtain
Deliver and
Support
Improve
Demand
Value

26.

Continual Improvement Contribution to Value Chain Activities
Plan
Design and
Transition
Continual improvement affects
every aspect of the service value
chain
Engage
Products and
Services
Build or Obtain
Deliver and
Support
Improve
Demand
Value