Dealing with Questions. Unit 6

1.

UNIT 6
Dealing with Questions

2.

How to deal with questions
during the presentation.
expect
feel

3.

ANSWERING STRATEGIES
during
after
informal, relaxed and friendly atmosphere
control your structure and timing
involve the audience
time frame is tight/topic is complex.
You might prefer to postpone unwelcome questions or comments using the following
phrases:
If you don’t mind, I’ll deal with this question later in my presentation.
Can we get back to that a bit later?
Can we get back to this point a bit later?
I would prefer to answer your question in the course of my presentation.
Would you mind waiting until the Q&A session at the end?
Perhaps we could go over this after the presentation.

4.

How to Improve the Way of Dealing with Questions
Clarifying questions:
Checking whether the questioner is satisfied:
Responses to good questions:
Admitting you don’t know:
Responses to irrelevant questions:
Negative responses to questions:
Hedging – not saying yes or no:

5.

Remember, when answering questions during or after your talk:
listen carefully and make sure you have understood the
question correctly;
reformulate the question if necessary;
if you want to postpone the question, say why politely;.
if you don’t know the answer, say so and offer to find out;
answer irrelevant questions politely but briefly;
check that the questioner is satisfied with your answer.