Confidential. SVC гид по телефону

1.

Confidential
SVC гид по телефону
[ SM-N950F ]
Instructor
H/W : Jong-yeon Kim / Jaehong Jung
S/W : HYUNKON KIM
This material is a property of Samsung Electronics Co., Ltd. Any unauthorized use of this material can be punished under
applicable International and/or domestic law.
- This document cannot be used without Samsung’s Authorization -
Confidential

2.

Содержание
1. Спецификации
2. Двойная камера
3. S Pen и PEN UP
4. Двойной мессенджер
5. Edge панель
6. Сервисная информация
7. Troubleshooting
- This document cannot be used without Samsung’s Authorization -
Confidential

3.

Confidential
Спецификации
This material is a property of Samsung Electronics Co., Ltd. Any unauthorized use of this material can be punished under
applicable International and/or domestic law.
- This document cannot be used without Samsung’s Authorization -
Confidential

4.

Спецификация
Спецификация
Чипсет
Производитель
Ядра
Частота
SEC
OCTA-core
2.3 GHz
Память
Дисплей
Камера
Сеть
Сенсоры
Соединение
RAM
Память
6GB
64GB
Размер
Разрешение
Тип
6.3”
1440 X 2960, WQHD+
Super AMOLED
Разрешение (оснв/фронт)
Автофокус
Видео (оснв)
12MP / 8MP
Phase detection
2160p@30fps / 1080p@60fps
2G/3G
LTE
Есть
Cat16 DL (979Mbps) / Cat5 UL (75Mbps)
Accelerometer, Barometer, Fingerprint Sensor, Gyro Sensor, Geomagnetic Sensor, Hall Sensor, HR
Sensor, Iris Sensor, Pressure Sensor, Proximity Sensor, RGB Light Sensor
Bluetooth 5.0, WIFI a/b/g/n/ac, ANT+, NFC, USB3.0
Батарея и
навигация
3,300mAh
A-GPS & GLONASS & Galileo & BeiDou
MicroSD и ОС
до 256GB
Android V7.0 (Nougat)
Комментарии
Water Resistance : IP68
Dual SIM : есть
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Confidential

5.

Разборка и сборка
Точки особого внимания
Задняя крышка
Будьте осторожны при снятии задней крышки, можно
повредить датчик отпечатков
Передняя панель
После снятия задней крышки
Не прикасайтесь к объективам, отверстиям для камеры в
крышке без перчаток!
При сборке обратите
внимание на прокладку
кабелей во все держатели.
Если не воспользоваться
верхним, кабель может быть
поврежден при
При снятии нижней части пластикового корпуса с
динамиком, используйте левый монтажный вырез.
НЕ ИСПОЛЬЗУЙТЕ ПРАВЫЙ ВЫРЕЗ! При его использовании
большой риск сломать антенну внутри!
сборке/прессовке аппарата.
OK
NG
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Confidential

6.

Новая камера
Двойная камера
Теле объектив (F2.4)
FOV 45˚, OIS
Широкоугольный объектив (F1.7)
FOV 77˚, OIS
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Confidential

7.

Новая камера
Двойная камера – принцип работы
1. 2x оптический зум
2. Снимок двумя камерами
CAMERA1
Портретное фото
Композиция
При использовании зума в камере,
Автоматическое переключение на
телеобъектив
CAMERA2
- 1x ~ 1.99x : широкоугольная
- 2x ~ : теле
Портрет с эффектом боке
Макрофото
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Confidential

8.

Новая камера
Тест камер
1.Телефон → *#0*#
2.Закладка ‘MEGA CAM’
3.MAIN → широкоугольная камера
4.MAIN2 → телекамера
<широкоугольная камера>
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<телекамера>
Confidential

9.

Расположение компонентов
Задняя часть
Receiver
SIM + microSD Socket
Sub ANT
BT/WiFi ANT
Finger print Sensor
Dual Camera ( Tele )
Flash LED
HRM Sensor
Dual Camera ( Wide )
Volume Key
Power key
Bixby Key
NFC / MST ANT
Wireless Changing
Battery
Graphite sheet
Main ANT
(built-in)
Speaker
S-PEN
EAR-JACK
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Confidential

10.

Расположение компонентов
PBA ( TOP )
ANT206
SUB1 ANT
ANT 802 803
RCV Contact
ANT200
SUB1 ANT
F201
LB LFEM
ANT402
BT/WiFi ANT
F203
MB LFEM
CD300
SIM/T-Flash Socket
F206
HB LFEM
ANT 303 304 305 306
Power/Volume Key
Connector
U407
GPS LNA
U417
Sensor MLDO
U7018
IF PMIC
U7024
SUB CAM LDO
UCP500
AP & CP
ANT213
SUB3 ANT(4RXD B7/40)
U7018
IF PMIC
U409
6 Axis Sensor
HDC1203
Dual CAM Connector
UME301
Memory
U1205
Dual CAM AF LDO
U1026
ET Modulator
U1201
SUB CAM LDO
PAM1001
2G PAM
F1005
B32 SAW Filter
F1001
B13 SAW Filter
F1004
B1/4/3 SAW Filter
PAM1000
LB LPAMID
U1305
Digitizer
PAM1003
HB LPAMID
U800
Speaker AMP
F1000
Duplexer
HDC800
Lower SUB PCB
Connector
U808
CODEC
U902
UB Detect IC
U803
USB Type-C
U1301
SPEN LDO
U805
OVP LS
U804
CC IC
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Confidential

11.

Расположение компонентов
MIC800
SUB Mic
PBA ( Bottom )
HDC1200
Front Cam Connector
ANT201
SUB1 ANT
U203
Antenna Switch
HDC1202
IRIS Cam Connector
ANT400
WiFi1 ANT
ANT205
SUB2 ANT
ANT401
BT/WiFi2 ANT
F202
GPS Extractor
U401
BT/WiFi
U901
Sub PMIC
LED900
Flash LED
HDC7000
Battery Connector
HDC300
Sensor FPCB Connector
ANT212
Sub 3 Ant
HDC1201
Finger Printer Connector
U402
Barometer Sensor
U7020
Wireless Charger IC
U411
Cover_detect Hall IC
U7023
MST
HDC301
Power key Connector
U904
Companion IC
U408
NFC
U7002
AP PMIC
ANT 7003 7006 7007
7008 7009 7010 7011
NFC/MST/Thermister
Contact
U900
Display PMIC
U202
Transceiver
U412
HRM Sensor
F1002
B34/39 SAW Filter
U400
GPS+Sensor HUB
U101
MB/HB Switch(DPDT)
U300
UFS BUCK Booster
HDC901
Display & Force
Connector
PAM1002
MB LPAMID
RFS1000
LB RF Connector
PAM1002
MB LPAMID
HDC1301
Digitizer Connector
F1003
Main3 B7 B40 4RXD
ANT1002
Main3 Ant(4RXD_B7/40)
U806
Display Convertor
RFS1001
MB/HB RF Connector
U1204
Grip LDO
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Confidential

12.

Расположение компонентов
SUB PBA
HEA100
Ear-jack Connector
SOC200
SUB FPCB CONN.
ANT108/ANT111
Speaker Contact
CON101
Main1 Receptacle
U107
Main1 Ant. Tuner
CON100
Main2 Receptacle
U108
Main2 Ant. Switch
U101
Main1 Ant. Switch
ANT100
Main2 Ant. Contact
AU100
Main MIC
USB200
USB Type C connector
ANT110/ANT112
Motor Contact
U104
Grip Sensor
ANT107/ANT113
Electric Shock Path
ANT103/ANT101
Main2 Ant. Contact
U100
Main2 Ant. Switch
ANT104/ANT102
Main1 Ant. Contact
U101
Hall IC
ANT109
Electric Shock Path
U111
Main1 Ant. Contact
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Confidential

13.

Confidential
Двойная камера
This material is a property of Samsung Electronics Co., Ltd. Any unauthorized use of this material can be punished under
applicable International and/or domestic law.
- This document cannot be used without Samsung’s Authorization -
Confidential

14.

Двойная камера
Confidential
Оптический зум и стабилизация
Камера 1 (Wide)
12M AF / OIS /
F1.7
Камера 2 (Tele)
12M AF / OIS /
F2.4
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Confidential

15.

Двойная камера
Confidential
Динамический фокус
Двойная съёмка
Управление фокусом
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Confidential

16.

Двойная камера
Confidential
Размывание фона
Tap
Режим авто
Scroll
Динамический фокус
Управление уровнем размытия
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Confidential

17.

Двойная камера
Confidential
Динамический предпросмотр
Сохранение
отредактированного
фото как отдельного
файла
Просмотр
оригинального фото
Управление уровнем
размытия
Сохранение
изменений
Уровень размытия
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Confidential

18.

Confidential
S Pen и PEN UP
This material is a property of Samsung Electronics Co., Ltd. Any unauthorized use of this material can be punished under
applicable International and/or domestic law.
- This document cannot be used without Samsung’s Authorization -
Confidential

19.

S Pen
Confidential
Живое сообщение – сообщение как анимированный GIF
(1) Air command > Живое сообщение
(2) Samsung Keyboard
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Confidential

20.

S Pen
Confidential
Bixby Vision – запуск с помощью S Pen
S Pen
Сканирование
Определение
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Результат
Confidential

21.

S Pen
Confidential
Перевод – перевод не только отдельных слов но и фраз
Перевод текста
Нажать
Live message
Конвертирование единиц измерения
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Confidential

22.

PEN.UP
Confidential
Рисование – рисуйте и выкладывайте работы в сеть PEN UP.
Основной экран
Выбор
DrawingРисунок
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Выкладывание
Confidential

23.

PEN.UP
Confidential
Раскраски – новое занятие для начинающих художников
Основное меню > раскраски
Детали
Раскраска
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Confidential

24.

PEN.UP
Confidential
Бесплатные картинки
200 картинок доступно
Новые картинки будут добавляться регулярно
Платный премиум доступ
Месячная/годовая подписка
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Confidential

25.

Confidential
Двойной мессенджер
This material is a property of Samsung Electronics Co., Ltd. Any unauthorized use of this material can be punished under
applicable International and/or domestic law.
- This document cannot be used without Samsung’s Authorization -
Confidential

26.

Двойной мессенджер
Confidential
Возможность использовать две учетные записи на одном телефоне
Двойной мессенджер Samsung
Простая установка
Работа без KNOX
Простое использование
Не требует много места
2й мессенджер в Samsung my KNOX
Необходимо установить my KNOX
Работа в отдельном контейнере
Дополнительная идентификация
для просмотра сообщений
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Confidential

27.

Двойной мессенджер
Confidential
Двойной мессенджер Samsung
Отдельный профиль для
каждой программы
Работа без вмешательства в
оригинальное приложение
Оба приложения
обновляются через Google
Play
Оба приложения
используют общую память
Оба приложения работают одновременно
(запускаются 2 отдельных процесса)
Основной профиль
Facebook
WhatsApp
Второй профиль
Facebook WhatsApp
Память
Фото
Документы
Видео
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Confidential

28.

Двойной мессенджер
Confidential
Как отличить основной и второй профиль
Дополнительный значок
Значок на иконках
на втором приложении
Значок в уведомлениях
Значок в окне сообщений
(Эксклюзивная функция Samsung)
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Confidential

29.

Confidential
Edge панель
This material is a property of Samsung Electronics Co., Ltd. Any unauthorized use of this material can be punished under
applicable International and/or domestic law.
- This document cannot be used without Samsung’s Authorization -
Confidential

30.

Edge панель
Confidential
Ярлыки для запуска в многооконном режиме
Одновременное открытие двух приложений одним нажатием в Edge панели
Нажать
Нажать
Выбор двух
приложений
Как создать пару приложений
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Confidential

31.

Edge панель
Confidential
Пара приложений
Первое приложение из пары будет расположено в верхней части экрана,
второе в нижней
Tap
Tap on paired apps to open them
directly in multi-window
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Confidential

32.

Confidential
Сервисная информация
This material is a property of Samsung Electronics Co., Ltd. Any unauthorized use of this material can be punished under
applicable International and/or domestic law.
- This document cannot be used without Samsung’s Authorization -
Confidential

33.

Сервисная информация
AP
Chipset
CP
Chipset
Exynos 8895
IF Cable
RF Cable
RF Divider
GH81-11962W
(USB C type)
GH81-11962M (2ea)
GH81-11962U (2ea)
GH81-11962A
Charger Spec
Charging Current
Standard
New Pocket
Type
Water
Resistance
5.0 V-2A, 9.0V-1.67A
-
-
IP68
Item
Code
Item
Code
Hot Plate
GH81-12712E
OCTA Disass’y Jig Upper
GH81-12833A
OCTA Disass’y Holder
GH81-12119A
Glass Absorber
GH81-11902D
Pressing JIG Body
GH81-11903A
Pressing Pad(for Battery)
GH81-14967B
Pressing Pad(for Back Glass)
GH81-15127A
Double Sided Tape
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GH81-12126A
Confidential

34.

Confidential
Troubleshooting
This material is a property of Samsung Electronics Co., Ltd. Any unauthorized use of this material can be punished under
applicable International and/or domestic law.
- This document cannot be used without Samsung’s Authorization -
Confidential

35.

Troubleshooting
No Power
Step
1
2
Check point
Confirm the defect symptom
* * Analyse reasons of No-Power using the
Power & Current test jig Power test mode.
2.1
Check the Resistance between JIG Power
V_Battery / VBAT and Ground.
(C7108 V_Battery, C7110 VBAT)
3
It’s possible to enter the download mode?
3.1
Check if it’s rooted.
4
Check the voltage of C7110
5
Check the voltage of C7030(=PMIC Output)
6
Check the frequency of TCX300
Result value
Defect point
-
-
PASS
Battery, Battery terminal,
Physical Key
Leakage Current fail
Go to the step 2.1
Power On Current fail
Go to the step 3
Normal (Over dozens of KΩ)
Go to the step 5
Abnormal
Capacitors for ESD protection
Yes
Go to the step 3.1
No
Go to the step4
Rooted
Out of warranty
Normal
S/W update
C7110 = Power supply voltage
Go to the step 5
If not the correct value
Replace the U7018(=IF PMIC)
C7030 = 1.8V
Go to the step 6
If not the correct value
Replace the U7002
26MHz
Main chip (UCP500)
If not the correct value
TCXO (TCX300)
** Usage guide of the Power & Current test jig has been uploaded at GSPN. (Power & Current Tester_Rev5_150716.pdf)
- This document cannot be used without Samsung’s Authorization -
Confidential

36.

Troubleshooting
No Power
Step5, 6
U7002
Step2.1, 4
C7030
C7110
U7018
C7108
TCX300
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Confidential

37.

The connection diagram of the Power
& Current test jig has been changed
by applying USB type-C.
Please refer to the another document.
(New connectivity - USB Type C_Rev1.0)
Troubleshooting
Power on but no operation (freezing)
Step
1
2
3
3.1
Check point
Confirm the defect symptom
* * Analyze reasons of No-Power using the
Power & Current test jig.
It’s possible to enter the download mode?
Check if it’s rooted.
4
Enter the safe mode, and check if powers up.
5
Perform full reset.
6
Upgrade software to the latest version.
Result value
Defect point
-
-
PASS
Go to the step 1
Leakage Current fail
Refer to the No-power Troubleshooting
Power On Current fail
Go to the step 3
Yes
Go to the step 3.1
No
Go to the step 4
Rooted
Out of warranty
Normal
Go to the step 4
Solved
3rd party Apps.
Not solved
Go to the step 5
Solved
S/W or 3rd party Apps
Not solved
Go to the step 6
Solved
S/W
Not solved
Replace UCP500 (AP&DRAM)
** Usage guide of the Power & Current test jig has been uploaded at GSPN. (Power & Current Tester_Rev5_150716.pdf)
- This document cannot be used without Samsung’s Authorization -
Confidential

38.

Troubleshooting
No Charging
Step
Check point
The connection diagram of the Power
& Current test jig has been changed
by applying USB type-C.
Please refer to the another document.
(New connectivity - USB Type C_Rev1.0)
Result value
Defect point
-
-
Solved
Totally discharged battery
Not solved
Battery
1
Confirm the defect symptom
2
Charge the customer battery during
5min at least.
3
Try to charge the phone using the normal charger
of repair center.
PASS
Customer’s Charger
FAIL
Go to the step 4
4
* * Analyse reasons of No-Charging using the
Power & Current test jig Charging test mode.
PASS
Go to the step 5
FAIL
Go to the step 6
Dust
Clean I/F connector
Damage
Replace I/F connector
Normal
Go to the step 6
C860 > 5V
Go to the step 7
If not the correct value
may not connected charger
C859 > 5V
Replace the U7018
If not the correct value
Replace the U805
5
Disassemble and check I/F connector visually
6
Check the voltage of C860
7
Check the voltage of C859
** Usage guide of the Power & Current test jig has been uploaded at GSPN. (Power & Current Tester_Rev4_150716.pdf)
- This document cannot be used without Samsung’s Authorization -
Confidential

39.

Troubleshooting
No Charging
Step 6,7
Step 6,7
C859
U805
U7018
C860
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Confidential

40.

Troubleshooting
Call Problem (with RF equipment)
Step
Check point
1
Confirm the defect symptom
2
RF radiation test
3
RF calibration
4
Defect point
-
-
Pass
Network or Settings
Fail
Go to the next step
Pass
Go to the step 4
Fail
Go to the step 5
Pass
Repaired
Fail
Except PBA
(Coaxial cable, Antenna,
Shielding condition)
RF radiation test
TX
5
Result value
A type of failure
RX
2G/3G/LTE LB
Transceiver(U202), LB LPAMID(PAM1000)
2G PAM(PAM1001)
2G/3G/LTE MB
Transceiver(U202), MB LPAMID(PAM1002)
2G PAM(PAM1001)
LTE HB
Transceiver(U202), HB LPAMID(PAM1003)
2G/3G/LTE LB
Transceiver(U202), LB LPAMID(PAM1000)
LB LFEM(F201)
2G/3G/LTE MB
Transceiver(U202), MB LPAMID(PAM1002)
HB LFEM(F206)
LTE HB
Transceiver(U202), HB LPAMID(PAM1003)
HB LFEM(F206)
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Confidential

41.

Troubleshooting
Call Problem
Step5
F201
LB LFEM
TCX300
TCXO
U202
Transceiver
PAM1002
MB LPAMID
F203
MB LFEM
F206
HB LFEM
U1026
ET Modulator
PAM1001
2G PAM
PAM1003
HB LPAMID
PAM1000
LB LPAMID
- This document cannot be used without Samsung’s Authorization -
Confidential

42.

Troubleshooting
Call Problem (without RF equipment)
Step
Check point
Result value
Defect point
-
-
1
Confirm the defect symptom
2
Check the settings
(airplane mode, Mobile networks)
Abnormal
Settings
Normal
Go to the next step
Check the debug screen *#0011#
(Compare to normal device)
Abnormal
Go to the next step
3
Normal
Network
Broken, dust, corrosion
RF parts
Loose fitting
Connection
Normal
Go to the next step
Abnormal
RF components.
Normal
CP(Call Processor)
(UCP500)
PMIC(U7002)
4
Check the RF parts except PBA.
(Coaxial cable, Antenna, Shielding condition, etc..)
Check the status visually(crack, missing,
Corrosion..etc) of RF components.
(compare to normal PBA)
5
U202 Transceiver
PAM1000 PAM1002 PAM1003 LPAMID
PAM1001 2G PAM
F201 F203 F206 LFEM
U1026 ET Modulator
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Confidential

43.

Troubleshooting
Call Problem
Step2,3
Step4
Coaxial cable
(connect Main Ant. between
Main PBA and Sub PBA
CHECK SETTINGS
Main
ANTENNA contact
ANT. Contact (for main RF)
DEBUG SCREEN STATUS
Same value compare to
normal device.
Step4
Step5
F201
LB LFEM
Diversity
ANTENNA contact
F203
MB LFEM
F206
HB LFEM
U1026
ET Modulator
ANT. Contact (for Diversity RF)
TCX300
TCXO
U202
Transceiver
PAM1002
MB LPAMID
- This document cannot be used without Samsung’s Authorization -
PAM1001
2G PAM
PAM1003
HB LPAMID
PAM1000
LB LPAMID
Confidential

44.

Troubleshooting
Sound Problem
Step.
Check point
1
Confirm the defect symptom.
2
*#0*# → speaker
3
Replace the speaker module
4
Activate the speaker path.
(*#0*# → Speaker)
5
Check the signal at two of speaker contacts.
(Using oscilloscope)
Notice : It should be measured when the
speaker path is activated on.
Result value
Defect point
-
-
No sound
Go to the next step
Normal
S/W or Settings
Solved
Speaker
Not solved
Go to the next step
-
-
Same signal compared with a
good PBA
Speaker
No signal
SPK AMP(U800)
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45.

Troubleshooting
Sound Problem
Step3
Step5
Speaker module
Speaker contacts
SUB PBA
Step5
U800
SPK AMP
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46.

Troubleshooting
Display Problem
Step
1
2
Check point
Confirm the defect symptom
Check the AMOLED connector (HDC902)
3
Replace the AMOLED
4
Connect a AMOLED, and display on with a
power supply
(power supply voltage : 4.0V)
Check the voltage of C966 = 3.0V
5
Notice. It should be measured when the display is
activated on
Check the voltage of C967 = 1.8V
6
7
Notice. It should be measured when the display is
activated on
Check the voltage of following chips
(C971,C965,C970)
Notice. It should be measured when the display
is activated on
Result value
Defect point
-
-
Broken, dust, corrosion
AMOLED connector
(HDC901)
Loose fitting
Connection
Normal
Go to the next step
Solved
AMOLED
Not solved
Go to the next step
-
-
If not the correct value
PMIC(U900)
C966=3.0V
Go to the next step
If not the correct value
U900
C967=1.8V
Go to the next step
If not the correct value
U900
C971 = 5.8 ~ 7.9V
C965 = -1.4 ~ -5.4V
C970 = 4.6V
UCP500
AP & CP
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47.

Troubleshooting
Display Problem
Step5, 6
Step2
U900
LCD CONNECTOR
C966
HDC901
C967
HDC901
Step7
C971
C970
C965
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Confidential

48.

RF Calibration Preparation
Item
Quantity
Code
1
4 Port Divider
1
GH81-11962A
2
50 ohm
Termination
2
GH81-11962E
3
RF cable
(Divider to phone)
2 of each
GH81-11962M
GH81-11962U
RF cable
(Instrument to divider)
1
GH81-11962B
4
5
Anyway JIG
1
GH81-12520B(S103)
6
Power Supply
1
E3632A
7
RF Equipment
1
CMW500
8
IF cable
1
GH81-11962W
7
6
1
5
Connection
Diagram
3
4
2
8
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49.

Copyright ⓒ 2017 Samsung Electronics
This guide is protected under international copyright laws.
No part of this guide may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including
photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Samsung Electronics.
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Confidential