Experience in Service Operations

1. Experience in Service Operations

Together to the Future!
Experience in Service
Operations
In the SFA project we had issues:
- Delays in technical support & development
- Problems w/ Master data (data quality)
- Unstable systems (custom & basic functionality)
With Balin Ilya

2. Chronology of Success

Together to the Future!
Chronology of Success
Step # 3
Step # 1
Organized weekly teleconferences with Vendor
Created Project dashboard with key metrics of issues
Developed Data quality report for Sales team
Step # 2
Created contact group of key users
Set up project mailbox
Created training documentation
Step # 5
Developed a feedback loop to check users satisfaction
Created process library in Sharepoint
Organized weekly teleconferences with users
Step # 4
Created a unified mailbox for department
Developed Project status chart for Stakeholders
With Balin Ilya

3.

Together to the Future!
With Balin Ilya