Managing people. (Lecture 4)

1.

Foundation Year Program
Lecture 4:
Managing people
Introduction to Business
2019-20

2. Learning outcomes

Foundation Year Program
LEARNING OUTCOMES
After this lecture you should be able to:
• Explain the importance of communication and
different methods of communication;
• Identify the means of employees’
performance evaluation;
• Suggest the methods to improve workforce
performance
Introduction to Business
2019-20
2018-19

3. Lecture content

Foundation Year Program
LECTURE CONTENT
• The role and methods of effective
communications methods;
• Barriers to effective communication and ways
to eliminate them;
• The concept of Human Resource Management;
• Planning the workforce;
• Measuring and monitoring workforce
performance;
• Ways to improve employees’ performance
Introduction to Business
2019-20
2018-19

4. The role of management

Foundation Year Program
THE ROLE OF MANAGEMENT
Planning (strategy)
Organizing (delegate)
Coordinating (bring together)
Commanding (lead)
Controlling (evaluate)
Introduction to Business
2019-20
2018-19

5. Communication is crucial part of coordination

Foundation Year Program
COMMUNICATION IS CRUCIAL PART OF COORDINATION
• Good communication builds good teams.
• You can prevent misunderstandings with good
communication.
• Customer service relies on good communication.
• Good communication skills will help you achieve.
Introduction to Business
2019-20
2018-19

6. Methods of communication

Foundation Year Program
METHODS OF COMMUNICATION
Oral
Direct
Suits the needs
Immediate
feedback
Written
Recorded
Structured
Easy to
distribute
Visual
Interactive
Easier to
understand
Electronic
Speed
Less boundaries
Greater interest
Dear Michelle
I’m not going to get into a discussion about who deserved to
get the job. Clearly, the person who was appointed was the right
person for the job. What you need to do is look at your work
and what you’re doing and where that’s taking you in your
career. But bearing in mind that you are still employed to do a
job and I expect you to do that job with a certain attitude.
You’re meeting members of the public quite regularly - it’s
important that you aren’t unhappy, or at least that you don’t
show it. This meeting is really just to let you know I’m not happy
with the effort that you’ve made...
Introduction to Business
2019-20
2018-19

7.

Foundation Year Program
Written
Visual
Recorded
Interactive
Structured
Easier to
understand
Easy to distribute
Is it a good idea to
orally explain this
information?
The graph shows how the populations of
India and China have changed since 2000
and how they will change in the future.
In 2000, there were more people living in
China than in India. The number of Chinese
was 1.25 bill ion, while India's population
was about 1 billion. Between 2000 and the
present, there has been a 0.2 billion rise in
the number of Indian citizens. Over the
same period, China's population has
increased by 0.1 billion to reach over 1.35
billion…….
Introduction to Business
2019-20
2018-19

8.

Foundation Year Program
Electronic
Speed
Can be sent to many
Subject?
Receiver?
Cheap
Sender?
Introduction to Business
2019-20
2018-19

9. Reducing communication barriers

Foundation Year Program
REDUCING COMMUNICATION
BARRIERS
• Ensure the message is clear and precise;
• Keep the communication channel short;
• Channels of communication are clear to all
involved;
• Build in feedback to communication (receipt,
understanding of the message);
• Establish trust between senders and receivers;
• Ensure physical conditions are appropriate.
Introduction to Business
2019-20
2018-19

10.

Foundation Year Program
• Identify four possible causes of communication
barriers within STC.
• Explain to Sanchez how he could overcome the
four communication barriers that you identified.
(Refer to previous slide!)
Introduction to Business
2019-20
2018-19

11. Human resource management (HRM)

Foundation Year Program
HUMAN RESOURCE MANAGEMENT (HRM)
The goal of HRM is to recruit, train and utilize
employees’ potential efficiently to achieve the
company’s objectives.
• Plans the workforce needs
• Recruits and develops staff
• Measures and monitors the staff performance
• Administers the appropriate communication
between management and subordinates
Introduction to Business
2019-20
2018-19

12. Plans the workforce needs

Foundation Year Program
Plans the workforce needs
Quality (new
skills)
Introduction to Business
Quantity (number
of staff)
2019-20
2018-19

13. Plans the workforce needs

Foundation Year Program
Plans the workforce needs
Part-time over full-time
Advantages to the Staff can be required to work at
FIRM
busy periods, overhead is reduced
Temporary over permanent
Less responsibility, when contract
finishes, some staff may be laid off
Firm benefits more staff available
when needed
Disadvantages to
the FIRM
More staff (more hassle) to
Workers are less motivated,
manage, communication is difficult efficiency may fall
Maslow’s hierarchy of needs is
deteriorated
Advantages to the Less commitment for certain
WORKER
workers (students, parents)
Ability to combine several jobs,
more flexibility
Disadvantages to
the WORKER
Less payment, less security
Introduction to Business
“
“
On the other hand some workers
may develop their skills effectively
to stay or have a better option
Payment may not be affected, but
the sense of safety is less
2019-20
2018-19

14. Measuring and monitoring staff performance

Foundation Year Program
MEASURING AND MONITORING STAFF
PERFORMANCE
Why?
Poor workforce
performance can be
damaging for a company
Proper evaluation and
fair rewards propel high
performers
Introduction to Business
2019-20
2018-19

15. Measuring and monitoring staff performance

Foundation Year Program
MEASURING AND MONITORING STAFF
PERFORMANCE
How?
• Labour productivity – is total output divided by the
average number of workers in certain period of
time
• Absenteeism rate – is a measure of the proportion
of the total workforce who are absent over a
particular time period.
• Labour turnover – is a measure of the rate at which
staff leave the business over certain time priod.
Introduction to Business
2019-20
2018-19

16. Case study: Labour productivity.

Foundation Year Program
Case study: Labour productivity.
•