AeroLabs e-commerce platform

1.

AeroLabs
E-COMMERCE
PLATFORM

2.

AeroLabs
E-COMMERCE PLATFORM

3.

AeroLabs
E-COMMERCE
PLATFORM

4.

IT development
for Airlines
For Airlines who want to sell more online We
offer new e-commerce platform which provides
fast search and business process optimization.
Our IT development experience for the Airlines for over 10
years. During this time we have accumulated a unique
experience with an experienced team of 20+ Travel
Technology Professionals.
We drive revenue and loyalty for Airlines and online travel
portals.
Alex Stolyarov – Project manager with 5 year experience
in Airlines industry
Pavel Panteleev – Head of E-commerce Transaero
Airlines with 12 year experience in Airlines industry
Oleg Gruzdev – Lead architect with 5 year experience in
Java development
Founded in 2011 with headquarters in Moscow, Russia.
2015 Singapore office established

5.

We are trusted
AeroLabs is part of http://aeroinform.aero Group
one of the key developer PJSC "Aeroflot - Russian
airlines"
AeroLabs is one of the developers
of Ostrovok.ru - a leading hotel operator
AeroLabs was Chief IT
developer for JSC "Transaero
Airlines“ for many years
AeroLabs is one of the
key developers of stateowned Air Moldova airline
Over the years we have worked with
leading tour operator in Russia BiblioGlobus

6.

Results of the year 2014-2015
1
1 500 000
PNR
2
4 000 000
Passenger segments
5
1 800 000
Loyalty customers
3
4
12 000 000
5 000 000
Web Check-In segments
USD Saved for Airlines
99.8%
Up-time

7.

AeroLabs - Integrations

8.

AeroLabs – Products &
Services
Individuality in the details,
Perfection in the development...
Usability,
Web- design
E-commerce
platform (e-Aero IBE)
Web-Check-In
Consulting in
Aviation industry
CRM & Loyalty
Payment Systems
SEO – promotion
Self Check-In
& Baggage
Terminals
iOS, Android, Windows
Phone

9.

Internet Booking Engine
What we propose?
We propose Integrated E-commerce
platform for your Airline (e-Aero Internet
Booking Engine)
Expected Result:
Increased WEB-sales by
50%/year
Reduce costs on IBE up to 4050%
Return customers growth 20-30%
Flexible e-Aero Internet Booking
Engine solution – up to 10 updates
per month

10.

Sirena Travel
Reservation
Ticketing
Fares, Fare
rules, Taxes
Availability,
Fares, Fare
rules, Taxes
Availability,
Fares, Fare
rules, Taxes
AeroLabs
e-Aero IBE
API GDS / CRS Host
CORE INVENTORY
Availability System
Local Fares & Cache
Payment API
PSP
Booking Service
Tax Service
Booking Workflow
Tax engine
Ticketing
Tax cache
Bank
API Reports
Administrative
Panel
META
Search
Engine
Availability Cache
Booking API
Fares Shopping
Service
Fares Shopping Engine
API Services
CRM
Loyality
WebSite
Internet
Booking
Engine
Travelport
Agent
Gateway
SITA
Online
Redemption
SITA
Mobile
App

11.

Packaging
Hotels
Cart
e-aero
IBE
Supplier Rules
Flights
Your Brand
B2b XML
Client
Connections
Consumer
Web
Cars rent
Agency
Desktop
Mobile
PDA
Security
Extras
Scheduled
processes
Other
Loyalty
Locations
Profiles
Languages
and
content
Call
Center
Customer
Rules
Corporate
Web
Supplier
connections
E-Commerce platform architecture
PNR cart
Fares Cache
Sessions
Services
Call center servicing
Rules editor
Admin interface
Reporting
logging
Requests,
Response
aggregation,
Pricing, Fees,
Currency,
Packaging,
Sorting&
Filtering,
Markups,
Discounts,
Quality checks
Hotels
Locations
Databas
e
Databas
e
Content
inventor
y
Databas
e
Profiles
Loyalty
Databas
e

12.

AeroLabs e-Aero
Internet Booking Engine
COST for
Fares &
Taxes
Availability–
0$
1$ / PNR
IBE
LHR – JFK
25.12 – 01.01
GDS
Availability cache
& Fares DataBase
10 times
less
requests
CRS / Host

13.

AeroLabs
PNR cost
Change requests
Team
Transactions to
CRS/HOST
Personal
data security
Integration
Totally:
Others
$1-1,5/PNR
>$1,8/PNR
Free
$250 000/year average
Dedicated team
Standart support
Free
Fares, Taxes, Availability cache
Transactions from another GDS
$0,03/transaction
Local Based servers.
Software developed and supported
locally
US, EU based platforms
Fully integrated with any loyalty,
CRM, members area
Stand alone service
$500 000+ economy per year
Sales growth guarantee more than 50%/year

14.

CRM + Loyalty
90%
+
позволяет получить правильных контактных
данных пассажиров при использовании CRM и
Loyalty
Увеличение количества лояльных
высокодоходных пассажиров
Снижение риска
потери клиентов
Индивидуальный подход к каждому
пассажиру позволяет повысить его
лояльность к АК.
Выявление неактивных клиентов и причин их
незаинтересованности. Определение вероятности потери клиента
и метода дальнейшего взаимодействия с ним.
Повышение продаж на
30%
в год

15.

Повышение загрузки
рейса при помощи CRM
Загрузка
30
%
CRM находит пассажиров, которые
летают 3 раза в год по одному из
направлений и отправляет им
рассылку либо размещает
персональное предложение в их
личном кабинете
Персональное предложение
CRM
Загрузка
70
%

16.

Повышение эффективности
маркетинговых кампаний
Passenger
behavior
Highly
targeted
marketing
messages
Segmentation
(applies, feedback,
preferences)
Result
Airline product changes
+
30%
online sales as a result
Analysis

17.

Единый личный кабинет пассажира
Web check-in
Booking Engine
Personal offers
Additional services
Loyalty
Members
area
My booking
Service desk

18.

Loyalty
Источники миль
Куда потратить мили?
Полетные
активности
Премиальные
полеты
Неполетные активности:
Активных миль 20000
Покупка
доп.сервисов
на сайте АК
+
Подарочные
мили от АК
Партнерские
программы
Начисление
миль в качестве
компенсации
Оплата доп.
сервисов
Оплата товаров
и услуг по
партнерским
программам

19.

Web check-in
Мульти-регистрация
из разных PNR
Регистрация доступна
из любого аэропорта:
Регистрация доступна
из любого аэропорта
Регистрация
осуществляется в
собственной DCS
Авиакомпании
Карта мест с
возможностью оплаты
за хорошие места
В бронировании
записываются
номера мест
Любой формат
посадочного талона,
включая QR-код
Осуществляется отправка
PNL в универсальном
формате в аэропорт (пункт
регистрации) хэндлеру.