B2B Customer Portal

1.

B2B Customer Portal
Based on SAP BTP
Anton Durko
SAP CAP/C4C Developer
ACBaltica
Daria Tureshova
Sales Manager
ACBaltica

2.

AGENDA
About ACBaltica
Solution:
• Customer profile
• Business challenges
• Features for your sales team
• Features for your customer
Demo
Solution benefits
Q&A

3.

ABOUT THE TEAM
EXPERIENCE
THE TEAM
IMPLEMENTED
PROJECTS LOCATIONS
20+
140+
150+
10+
years
SAP specialists
projects
countries
For over 20 years, we’ve been developing, implementing, and supporting enterpriselevel software solutions based on SAP products. With hundreds of successfully
completed projects in dozens of industries, we know how to make the most of SAP
solutions and turn them into added value for your business.
Platinum Partner Value Added Reseller
Member of United VARs global alliance
Partner Center of Expertise (PCoE)

4.

OUR EXPERTISE
Customer Experience
ERP|S/4HANA
SAP Sales Cloud
FI&CO
TRM
RE-FX
SD
MM
EWM
PM
PP/QM
HCM / SF
BASIS
SAP Service Cloud
SAP Marketing Cloud
SAP Emarsys
SAP CRM On-Premise
SAP Marketing On-Premise
Planning, Budgeting, Analytics
and Reporting
Development
and Integration
BW/4HANA
ABAP
BPC
BTP
Business Objects BI
Fiori
Analytics Cloud
Integration
Suite
PI

5.

INDUSTRY PRACTICE
Retail
Automotive
Finance
Transport and
Logistic
Distribution
Consumer Goods
Manufacturing
Investment
Oil and Gas
Leasing
Agriculture
Telecommunication

6.

ABOUT THE SOLUTION

7.

CUSTOMER PROFILE
• Large manufacturers or vendors willing to reduce their sales teams’
workload and empower customers with self-service to order and buy
products and services
Construction
materials
Fertilities
Oil & Gas
Packaging
materials
Mining
Chemicals
Steels
Woodworking

8.

BUSINESS CHALLENGES
• Sales teams spend lots of time and resources on:
- processing of B2B orders;
- price and discounts calculation;
- contract preparation, etc.
• B2B customers don’t have access to:
- up-to-date information on the prices
- actual information on their current orders (including order status);
- history of their orders.

9.

FEATURES FOR YOUR SALES TEAM
Order accepting and processing through a unified
online platform
Providing customers with all data about products and
services, including personalized price-lists
Automation of notifications on order statutes
Tools for client service management
Comprehensive sales data and analytics system through
integration with SAP Sales & Service Cloud

10.

FEATURES FOR YOUR CUSTOMERS
Personal account with data management capabilities
Self-ordering capabilities
Access to personalized price lists
Data on order statuses and details
Email notifications on changes in order status
History of all orders in one place
Re-ordering from the order history
Easy making of service requests and getting help
with orders

11.

DEMO
I.
General information. Overview of the solution
and the main functionality
II.
The Order creation scenario. Movement
through the sales funnel. Tracking the status
of Order processing.
III. The scenario of creation a support Service
Request. The movement of the Service
Request processing. Tracking the status of a
Ticket performing
IV. Updating the Customer's master data. The
approval process by the Manager. The
Manager's workplace in the B2B Portal
Anton Durko
SAP CAP/C4C Developer
ACBaltica

12.

SOLUTION BENEFITS
B2B customers are empowered with a user-friendly self-service platform
for ordering and buying goods.
Sales process gets fast, clear, and transparent – both for your sales teams
and B2B customers.
Sales teams are released from routine tasks and can focus on more
important goals and increase their overall productivity.

13.

Q&A

14.

Thank you!
[email protected]
+37066102392
acbaltica.com