Analysis of telephone conversations in the professional activity

1.

Analysis of telephone conversations in
the professional activity of a teacher
Completed: Ismagilova Regina

2.

Rules for transmitting information to
parents by phone:
1. The mood (we think over our speech (it should not be
confused), the emotional message of the conversation "on equal
terms".

3.

2. Greeting ("good morning/afternoon/evening" is more
friendly). Then you need to address your opponent by
name and patronymic and introduce yourself.

4.

3. We state the very essence: ("Vasya has just
fallen and hit his head on…,)

5.

4. We clarify the scale of the tragedy: ("He has a
split eyebrow)

6.

5. We objectively describe the child's well-being
("Petya feels good, calmed down...").

7.

6. We apologize, it is important to say that you are
very sorry that you could not prevent the conflict.

8.

7. We describe the details: ("He ran after the toy,
stumbled, unfortunately, I did not have time to
catch him" ...)

9.

Thanks for your attention!