Client’s Portrait: Reservice

1. Client’s Portrait: Reservice

CLIENT’S
PORTRAIT:
RESERVICE
Trainer
Iryna Pikhur
Sunny

2.

3. Existing Clients

EXISTING CLIENTS

4. Existing Client: Age

EXISTING CLIENT:
AGE

5. Existing Client: Gender

EXISTING CLIENT:
GENDER

6. Existing Client: Status

EXISTING CLIENT:
STATUS

7. Existing Client: Status

EXISTING CLIENT:
STATUS

8. Existing Customer Order: deadline, academic level

EXISTING CUSTOMER
ORDER: DEADLINE, ACADEMIC LEVEL
5
4
3
5
2
3
1
0
New Clients
Old Clients
Pages

9. Existing customers: common features

EXISTING CUSTOMERS:
COMMON FEATURES
16
14
12
10
8
6
4
2
0
New Client
Old Client

10.

11. BUT

12. How does our Potential Client look like?

HOW DOES OUR POTENTIAL CLIENT
LOOK LIKE?

13. Potential clients: Age, Gender

POTENTIAL CLIENTS:
AGE, GENDER
81%
19%
Age
Ряд 17-25
25+

14. Potential clients: Origin, language, Location

POTENTIAL CLIENTS:
ORIGIN, LANGUAGE, LOCATION
20.45%
10.88%
44%
Foreign students
31.46%
14%
56%
Native students

15. Potential students Geolocation

POTENTIAL STUDENTS
GEOLOCATION

16. Knowledge of English around the globe

KNOWLEDGE OF ENGLISH AROUND
THE GLOBE
Asia

17. Knowledge of English around the globe

KNOWLEDGE OF ENGLISH AROUND
THE GLOBE
Europe

18. Knowledge of English around the globe

KNOWLEDGE OF ENGLISH AROUND
THE GLOBE
South America

19. Knowledge of English around the globe

KNOWLEDGE OF ENGLISH AROUND
THE GLOBE
Africa

20. Foreign students around the globe

FOREIGN STUDENTS AROUND THE
GLOBE

21. Potential students: activities_ Foreign students vs native

POTENTIAL STUDENTS:
ACTIVITIES_ FOREIGN STUDENTS VS NATIVE
1. Time spend for studying
2. Complexity of studying
45,00%
40,00%
35,00%
30,00%
44% of foreigners
think
25,00%
Americans use much less tie for studying
20,00%
then students15,00%
in their home countries
10,00%
5,00%
0,00%
34%
66%
study is harder
study is easier

22. Types of clients

TYPES OF CLIENTS
To enter College/University
To be hired
• Lack of knowledge/confidence
Get it done.
Quality is not so important
• Possess poor English. Looking for
acceptance

23. Types of clients

TYPES OF CLIENTS
Want to improve their mark.
Quality is of high importance
• Lack of time.
• Not keen on subject
• Have to work in order to pay for their
studies.
High quality product
Ease of use and clarity
Timely delivery
• Looking for understanding
• Lack of knowledge
• They do not keep up with the society

24. Types of clients

TYPES OF CLIENTS
Help the kid to comprehend the
material and pass the class
• Lack of knowledge/time
• Payment issues
Just get it done.
Free time
• Lack of knowledge
• Tired and annoyed
• Lack of time

25. Types of clients

TYPES OF CLIENTS
• Innovative ideas
• Quality
• Timely delivery
• Afraid for their reputation
• Cannot fail the project
Just pass it.
Do not bother them and deliver on time.
• Cannot be in two places at once.
• Paper is not so important
• Under pressure
• Lack of time

26. New Type of client

NEW TYPE OF CLIENT
Needs
Assistance in gathering and comprehending the
materials
get free time
3pass the class
Pains
1. Disability/ health problems preventing from some type
of assignment
2. lack of knowledge
3. Lack of time
4. Looking for acceptance

27. University studying

UNIVERSITY STUDYING
Start Day
End Day
End of Aug – Beg of Sep
private
Dec 15-20th
public

28. University studying: main requirements

UNIVERSITY STUDYING:
MAIN REQUIREMENTS
Studying time
53%
Graduate within the reasonable time
No of credits per semester/course
• Part time
• Full time
Senior
Junior
Freshman
0-31 credit hours
Sophomore
32-63 credit hours
4-95 credit hours
96+ credit hours

29. University studying: content

UNIVERSITY STUDYING:
CONTENT

30. University studying: assignments

UNIVERSITY STUDYING:
ASSIGNMENTS
No of assignments per course
0-15
How often?
2-3 times per semester.
Every 1-2 weeks (smaller tasks)
No of works that can be ordered
Up to 15-20
No of pages per work
1-10
Up to 20-30 for exams/finals

31. University studying: Types of papers

UNIVERSITY STUDYING:
TYPES OF PAPERS

32. Types of papers Game

TYPES OF PAPERS
GAME
Your task
3 teams
Describe each type of assignment not using your language
20 min for preparation

33. Types of papers formatting styles

TYPES OF PAPERS
FORMATTING STYLES

34. Brainstorming part

BRAINSTORMING PART
What is a perfect product
o What can we implement for improvement of its quality?
What cross-sales may be used
o What can we implement for increasing our sales?

35. We develop together

WE DEVELOP TOGETHER