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Learning to lead
1. January 31, 2014
Learning to LeadJanuary 31, 2014
Day One
Welcome
2.
ModulesVision & Core Values
Valuing Differences
Communication
Process
Improvement
• Problem Solving
• Empowerment
• Cross-Cultural
Communication
• Performance
Management
• Customer Loyalty
3. Competency Based Model
SkillParadigms
Knowledge
4. Performance Checks & Assessments
Performance Checks & AssessmentsLook for the Check Mark
5. Learning Methods
Facilitator led
Self paced
Team teach
Simulation
Video
Discussion
6. Learn-Understand-Teach
TeachUnderstand
Learn
7. Create Your Own Name Tent
• 5 minutes to draw• 3 minutes per person to
introduce yourself at your table
8. Pre-Test
• Complete the Pre-test column, bothsides.
• You have 10 minutes.
9. Self-Assessment
• Review in your self-assessment• Share with your coaching partner
• You have 10 minutes
10. Roles & Responsibilities
Roles & Responsibilitiesfacilitator
recorder
spokesperson
• help keep
group on
task and
on time;
invites all
to
participate
• capture
group’s
ideas on a
flip chart;
use their
words, not
just yours!
• report
your
group’s
discussion
comments
11. Agenda
Class Daily 8:30 – 6:00 “ish”• Breaks – about 10 am and 3 pm
• Lunch – about 12:15 each day (photo
today before lunch)
Day two: homework
Day three: graduation
12.
“Opening Doors to a Worldof Opportunity”
Be prepared to answer questions
in your participant manual page 17
13. Market Segmentation
Each Person is UniquePERSON
PERSON
Background
Background
Values
Values
Beliefs
Beliefs
Experiences
Experiences
14. Brands Activity
Creating Common GroundPERSON
PERSON
Background
Background
Values
Values
Beliefs
Beliefs
Experiences
Experiences
SHARED
VALUES
15. Each Person is Unique
Learn – Understand – Teach• Table 1: Creating Common Ground p.21-22
• Table 2 Changing Attitudes p.23
• Table 3: Changing Behavior p.24
• Table 4: Confronting Intolerant Behavior
p.25
• Table 5: Balancing the Need p.26-27
• Table 6: Suggestions for Managers p.28
10 minutes to read and prepare to report out
key points
16. Creating Common Ground
Learn – Understand – Teach• Table 1: Creating Common Ground p.21-22
• Table 2 Changing Attitudes p.23 & Changing
Behavior p.24
• Table 3: Confronting Intolerant Behavior
p.25
• Table 4: Balancing the Need p.26-27
• Table 5: Suggestions for Managers p.28
10 minutes to read and prepare to report out
key points
17. Learn – Understand – Teach
• Table 1: Creating Common Ground p.21-22• Table 2: Changing Attitudes p.23 &
Changing Behavior p.24
• Table 3: Balancing the Need p.26-27
• Table 4: Confronting Intolerant Behavior
p.25 & Suggestions for Managers p.28
10 minutes to read and prepare to report
out key points
18. Learn – Understand – Teach
Five Tricks — also called BARNGA19. Learn – Understand – Teach
Five Tricks & Communication• A card game
• Created by Dr. Thiagi in an African
village called Barnga
• Relates to difficulties in
communication, even in the same
village!
20. Five Tricks — also called BARNGA
How to Play• Read the Guide Sheet (5 minutes)
– Can be left on the table.
– Then….NO TALKING!
• Read the Blue Rule Sheets (3 minutes)
– Then we will collect
• One Practice Round
• Then the Game Begins
21. Five Tricks & Communication
BARNGA• What happened?
• How did you feel?
• What did you learn?
• How can you apply this learning back
at work?
22. How to Play
Cultural CirclesSelf
Family
Company
Country
23. BARNGA
“Peacock in the LandOf Penguins”
After watching the video, you will discuss the
questions on page 34 with your table group.
24. Cultural Circles
CommunicationCommunication depends on
our ability to make sense of
the world as we perceive it,
and to understand the
perceived world as others
describe it.
- Geoff Cox
25.
Communication Modelspeaker
feedback
message
listener
listening
questioning
feedback
26. Communication
Seek first tounderstand,
then to be
understood.
- Stephen R. Covey
27. Communication Model
Learn – Understand - TeachTable 1: Techniques, pages 44-45
Table 2: Tips, page 50
Table 3: Listening Naively, page 51
Table 4: Attending Behaviors, pages 52-54
Table 5: Distractions, pages 55-58
Table 6: Music & Dance, pages 59-60
15 minutes to prepare; 3 minutes to report.
Select a facilitator, recorder, and reporter
28.
Learn – Understand - TeachTable 1: Techniques, pages 44-45
Table 2: Tips, page 50 & Listening Naively, page 51
Table 3: Attending Behaviors, pages 52-54
Table 4: Distractions, pages 55-58
Table 5: Music & Dance, pages 59-60
15 minutes to prepare; 3 minutes to report.
Select a facilitator, recorder, and reporter
29.
Learn – Understand - Teach• Table 1: Techniques, pages 44-45 &Tips, page 50
• Table 2: Listening Naively, page 51 & Attending
Behaviors, pages 52-54
• Table 3: Distractions, pages 55-58
• Table 4: Music & Dance, pages 59-60
15 minutes to prepare; 3 minutes to report.
Select a facilitator, recorder, and reporter
30.
Performance Check• Find a partner
• Complete the Performance
Check
• Use the techniques you have
learned
31.
QuestioningAllows you to
gain good
information
on which to
make
decisions.
32. Performance Check
ModulesVision
Valuing Differences
Communication
Process
Improvement
• Empowerment
• Cross-Cultural
Communication
• Problem Solving
• Performance
Management
• Customer Loyalty
33. Questioning
Capture Your Learning• Individually capture your learning
from today.
• You have 5 minutes
• Please take this time for you!
34. Questions about Today
TomorrowFeedback
Empowerment
Process Improvement
Problem Solving
35.
Feedback about Today• As a table group, flip chart:
– What helped your learning today?
– What suggestions do you have for
tomorrow?
Thank You!!