Oral Communication presentation

1.

Oral Communication in Business
Presented by:
Muhammad Hanzala
Ali Ahmed
Awais Murtaza
Ahmed Aziz
Umar Khan

2.

Introduction
• Oral Communication: The process of exchanging ideas, information, or
emotions through spoken words.
• It can be face-to-face or through phones, video calls, or meetings.
• It is not only words → tone, pitch, body language, and expressions also play
a big role.
• In business, oral communication is considered the foundation of professional
interaction.

3.

Importance in Business
• Saves Time → Much faster than writing long reports.
• Builds Trust → Personal interaction increases reliability.
• Teamwork → Encourages collaboration and understanding.
• Customer Service → Clear speech helps in solving problems
quickly.
• Decision-Making → Managers can take quick actions based on
discussions.
• (Example: A manager calling a quick meeting to handle an urgent
client issue.)

4.

Types of Oral Communication
Formal Oral Communication
• Official, structured, and professional.
• Examples: meetings, conferences, interviews, classroom lectures,
presentations.
• Usually has set rules, clear agenda, and is recorded in some way
(minutes of meetings).
• Purpose: share important information, evaluate performance, or
make decisions.

5.

Informal Oral Communication
• Casual, friendly, and spontaneous.
• Examples: small talk during breaks, gossip, casual group
discussions.
• Helps build personal connections at work.
• Encourages creativity and teamwork since people share ideas
more freely.
• (Both formal and informal communication are necessary for a
healthy workplace.)

6.

Features & Skills
Features of Oral Communication
• Direct and Personal → creates a human connection.
• Immediate Feedback → listener can ask questions or clarify
instantly.
• Time-Saving → no need for long reports or letters.
• Flexible → speaker can change tone or examples depending on
audience response.
• Influential → good speaking can motivate and inspire people.

7.

Skills Needed for Effective Oral Communication
• Clarity → Use simple words and avoid jargon.
• Confidence → Speak with authority, maintain posture, and eye contact.
• Active Listening → Understand before responding; don’t interrupt.
• Politeness & Respect → Maintain professional manners.
• Non-Verbal Skills → Gestures, expressions, and tone must match words.
• (Example: In customer service, saying “I understand” with a friendly tone
makes the customer feel valued.)

8.

Advantages & Disadvantages
Advantages of Oral Communication
• Quick and Convenient → saves time.
• Motivational → tone of voice can encourage employees.
• Relationship Building → creates stronger bonds between staff
and managers.
• Persuasive Power → important in negotiations and sales.
• Better Understanding → listener can ask questions directly.

9.

Disadvantages of Oral Communication
• No Record → can’t be referred to later unless recorded.
• Risk of Misunderstanding → poor choice of words may confuse
listeners.
• Not Suitable for Long Information → complex details are harder
to remember.
• Emotional Influence → anger or nervousness may affect clarity.
• Noise or Disturbances → external distractions can interrupt.
• (Example: Instructions given orally in a noisy factory may be
misheard.)

10.

Applications & Conclusion
Applications of Oral Communication in Business
• Meetings & Conferences → discussing strategies and goals.
• Interviews → selecting candidates.
• Customer Service → handling complaints, providing help.
• Negotiations → reaching deals with clients and partners.
• Training & Presentations → sharing knowledge with employees.
• Daily Instructions → managers guiding employees.

11.

Conclusion
• Oral communication is the backbone of business communication.
• It ensures clarity, teamwork, and quick decision-making.
• Both formal and informal types are important.
• To succeed: develop good speaking, listening, and non-verbal
skills.
• A successful business leader is often a great communicator.