Internal communication audit

1. Internal Communication Audit

SAFARICOM
Kilimanjaro Consultants

2. Executive Summary

The CEO of Safaricom LTD is committed towards improving
communication within the organization.
This audit was contracted for, approved and supported by the
Board and the CEO as part of a commitment to increase
communication both within and outside the organization.
It clearly demonstrates their willingness to risk change in
order to improve the efficiency within the organization.
The goal of this communication audit was to seek facts as well
as perceptions, and from these to propose recommendations
that could ensure improved management of public relations,
greater parent and community involvement, and enhanced
two-way communication between the internal and external
stakeholders of Safaricom LTD.
Kilimanjaro Consultants

3. Satisfaction with management

The team’s satisfaction
with the management is
very high
Levels of satisfaction
were reported on:
How management deal
with conflict
Level of ease in
approaching management
Amount of care shown by
management for the team
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4. Satisfaction with Media Choice

Use of informal
communication is
predominant
among teammates
and is effective.
Texts and phone
calls are the main
types of informal
communication.
Kilimanjaro Consultants

5. Commitment of employees

Individual
commitment to the
organization is in the
ninetieth percentile.
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6.

Productivity
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7. Satisfaction with Coaches

The satisfaction
regarding the
consistency of the
communication
provide a variety of
responses.
Satis fac tion With the cons is tenc y of Communication
100%satisfied neutral dissatisfied
25.1
25.1
90%
31.3
80%
6.3
6.3
70%
25
60%
50%in %
Responses
40%
75.1
62.6
30%
50
20%
10%
0%
conflictapproachability
Satisfactioncaring
Category
These responses are
the most diverse in
terms of overall
averages regarding
upper-management.
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8. Perception of workmate Commitment

The perceptions of
teammate
commitment are
much lower than
individual levels of
commitment
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9. Communication Problems in the organization.

Not All Employees Being Kept Informed
Employees Not Receiving Consistent
Messages from Management
Employees Not Receiving Timely Messages
Kilimanjaro Consultants

10. Recommendations

Timely Communication
Uniformity in communication
Proper chain of command
Emergency Plan
Kilimanjaro Consultants

11. Reference

Alvesson, M. (1996). Communication, power and
organization (No. 72). Walter de Gruyter.
Taylor, J. R. (1993). Rethinking the theory of
organizational communication: How to read an
organization. Ablex Publishing Corporation.
Kilimanjaro Consultants